Partner Engagement Expert

1 week ago

Galway, Ireland SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

 

This senior role is initially divided into two key focus areas: 1) Escalation Management for SAP Original Equipment Manufacturer (OEM) partners and 2) Partner Management for strategic alliances. The successful candidate must have the ability to balance both aspects of the role effectively. While this position does not include direct people management responsibilities, the ideal candidate must possess strong people management experience to guide cross-functional teams and influence outcomes.

 

  1. OEM Partner Escalation Management:
    • Act as the escalation point of contact for SAP OEM partners, resolving critical issues and ensuring prompt responses to partner challenges.
    • Collaborate with internal teams to resolve escalations and implement preventative measures to improve partner satisfaction and long-term success.
    • Track and report escalation trends, developing proactive solutions to reduce recurring issues.
  2. Strategic Partner Management:
    • Build and maintain relationships with SAP’s strategic partners, aligning business objectives and delivering on joint initiatives.
    • Drive growth by developing and executing tailored business models for strategic partners.
    • Serve as the main liaison between SAP and strategic partners, coordinating cross-functional efforts to achieve shared goals.
  3. Escalation Management Expertise:
    • Lead and manage high-priority partner escalations, engaging the right internal resources to resolve complex issues.
    • Provide regular updates to senior leadership on critical escalations, proposing strategies to mitigate future risks.
    • Ensure escalations are handled in a timely and efficient manner, reducing partner downtime and frustration.
  4. Leadership and Collaboration:
    • Leverage people management experience to lead cross-functional teams indirectly, guiding teams through challenges and driving alignment.
    • Collaborate closely with internal stakeholders including sales, marketing, legal, and product teams to ensure cohesive responses to partner needs.

What you bring:

    • Minimum 5+ years in partner management, escalation management, or business development roles.
    • Proven experience managing escalations and critical partner issues in complex environments.
    • Minimum 5+ years in people management, though direct reports are not part of this role.
    • Strong conflict resolution and problem-solving skills, particularly in partner-facing scenarios.
    • Ability to influence and collaborate across multiple teams and organizational levels.
    • Exceptional communication and interpersonal skills, especially when handling escalations and working with senior stakeholders.
    • Strategic thinking and analytical skills to develop innovative business models and drive partner success.
  • Education:
    • Bachelor’s degree in business, technology, or a related field. An MBA or equivalent advanced degree is a plus.

Meet your team:

Partner Activation is a global organisation focused on the proactive and reactive development of over partners globally. We offer a range of enablement and support services to SAP’s Partner Ecosystem. Are you passionate about relationship management and have a customer-centric mindset? Do you work best in an energetic, dynamic, and multicultural team? Then SAP has a job for you

 

Benefits & Location: We commit to flexible working schedules around business requirements and individual needs. SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. This position can be based in either the Galway or Dublin locations. Please click on this link to discover the vast array of benefits made available to SAP employees

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407569  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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