SGS – Customer Service Advisor

5 months ago


Galway, Ireland SGS Full time
Job Description

Our offices are open from 9am to 6pm Monday to Friday (excluding public holidays)

Reporting to the Licensing Coordinator & Operations & Quality Supervisor, the successful candidate will be responsible for the following activities:

Answer incoming customer phone calls and take appropriate action for each call Strict adherence to Scripts, Standard Operating Procedures and Data Protection Guidelines Maintain customer satisfaction ratings based on explicit criteria set forth by the company Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation Input data into the company host platform to keep each customer record updated Routing inbound calls to the appropriate resources Completing call notes as necessary in a clear and concise manner Obtaining and evaluating all relevant data to handle complaints and inquiries General administration, communicating and coordinating with internal department Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy. At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures.

This is not a definitive list of duties.

Qualifications

Leaving certificate and/or FETAC 5 skills certificate

Requires at least 1 year’s customer service experience Strong Computer Skills & general PC Proficiency Excellent attention to detail Excellent communication and people skills vital to this role Ability to work on own initiave or in a proactive manner as part of a team Strong Team Player Skills Strong Learning Capabilities Strong customer service focus and experience Fluency in both written and spoken English – excellent documentation skills required Initiative and excellent problem-solving ability in a fast-paced environment Candidate should be pro-active and possess excellent organisation skills Irish Speaker is an advantage



  • Galway, Ireland SGS Full time

    Job DescriptionOur offices are open from 9am to 6pm Monday to Friday (excluding public holidays)Reporting to the Licensing Coordinator & Operations & Quality Supervisor, the successful candidate will be responsible for the following activities:Answer incoming customer phone calls and take appropriate action for each callStrict adherence to Scripts, Standard...


  • Galway, Ireland SGS Full time

    Job DescriptionThe successful candidate will be responsible for the following activities:Processing driver licence applications when required, this includes customer verification and payment processing activitiesMonitoring /answering of telephone calls to ensure they are dealt with within the service level agreement parameters.Operationally, escalating any...


  • Galway, Ireland SGS Full time

    Job DescriptionEnsure all calls received are answered in a timely and professional manner.Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.Process bookings & cancellations for NDLS CustomersEnsure the Data Protection is always adhered to as per the 8 Principles of Data ProtectionEnsure a full...


  • Galway, Ireland SGS Full time

    Job Description Partner with the Irish/UK Senior Leadership teams and the global CSRD/Sustainability teams to develop SGS CSRD and related sustainability services for Ireland and the UK with a view to building a significant revenue stream within the next 12-24 months. Prepare, execute and regularly review and update a business development plan to end...


  • Galway, Ireland SGS Full time

    Job Description Ensure all calls received are answered in a timely and professional manner. Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement. Process bookings & cancellations for NDLS Customers Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection ...


  • Galway, Ireland SGS Full time

    Job DescriptionPartner with the Irish/UK Senior Leadership teams and the global CSRD/Sustainability teams to develop SGS CSRD and related sustainability services for Ireland and the UK with a view to building a significant revenue stream within the next 12-24 months.Prepare, execute and regularly review and update a business development plan to end...


  • Galway, Ireland Radius Full time

    The role … The role requires someone who can deal with a wide range of DCI fuel card customer queries received by telephone and email in a constantly busy office environment. It also involves providing sales support to DCI Account Managers.If you are coming from a Customer Service background looking to join a successful company which offers progression and...


  • Galway, Ireland SGS Full time

    Job Description The successful candidate will be responsible for the following activities: Processing driver licence applications when required, this includes customer verification and payment processing activities Monitoring /answering of telephone calls to ensure they are dealt with within the service level agreement parameters. Operationally,...

  • Customer Advisor- ROI

    2 months ago


    Galway, Ireland B&Q Full time

    What's the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be...

  • Motor Technicians

    2 months ago


    Galway, Ireland Donnellan Auto Service Full time

    Motor Technicians & Part-Qualified Motor Technicians Wanted Due to our continued success, we have opportunities available for both qualified and part-qualified Motor Technicians. What We Offer: Competitive salary up to €50k for highly experienced candidates Access to specialized tools and comprehensive technical information Ongoing technical training and...

  • Parts Advisor

    3 months ago


    Galway, Ireland Alliance Automotive Group Full time

    Alliance Automotive Group (AAG) is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in the United Kingdom, France, Germany, Poland, Spain, Portugal, Belgium, Netherlands and more recently Ireland. The company is a wholly owned subsidiary of Genuine Parts Company (GPC), the...


  • Galway, Ireland Vodafone Full time

    Why work for us: At Vodafone, we’re working hard to build a better future. A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow. Role Purpose: Your role as Business Retail Advisor is to drive sales and support the store in achieving targets...

  • Sales Advisor

    2 months ago


    Galway, Ireland Yours Full time

    Sales Advisor Salary €13.20 per hour Location Galway Shopping Centre Contracted Hours A minimum of 4 and 13 hours per week This is a Permanent, Part time vacancy that will close in a month at 23:59 BST. The Vacancy Do you want to be the best and to be part of a wonderful team who display a huge amount of passion and knowledge about our...

  • Customer Service Agent

    3 months ago


    Galway, Ireland Barna Recycling Full time

    Role Summary:Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.  Customer Service...


  • Galway, Ireland Hays Specialist Recruitment Full time

    Your new company Your new company is involved in the construction and maintenance of roads across Ireland. They are now seeking to recruit a Health & Safety Advisor. Reporting to the Group Health & Safety Manager, you will be looking after the Health and Safety function, ensuring the company is compliant with all legal aspects of Health and Safety. This will...


  • Galway, Ireland Radius Full time

    The role … The role requires someone who can deal with a wide range of DCI fuel card customer queries received by telephone and email in a constantly busy office environment. It also involves providing sales support to DCI Account Managers.If you are coming from a Customer Service background looking to join a successful company which offers progression and...


  • Galway, Ireland EZ Living Furniture Full time

    The Company EZ Living Furniture was founded in Galway in 1998. We have over 370 team members.We have a diverse and talented team and we offer excellent career opportunities supported by education and training.We are delighted to announce that we are looking for a Furniture Sales Advisor in our Galway Terryland store.The Person Must be an enthusiastic...

  • Sales Advisor-ROI

    6 months ago


    Galway, Ireland New Look Full time

    About Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility- That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose – to be the most loved and trusted high street retailer and...


  • Galway, Ireland Savvi Recruitment Consultants Full time

    Job Title: Customer Service Representative - Hire Purchase/Leasing Location: Galway Job Description: We are seeking a dedicated Customer Service Representative to manage hire purchase and leasing queries. The ideal candidate will have strong communication skills and experience in financial services. Key Responsibilities: - Respond to customer inquiries...

  • Customer Service

    3 weeks ago


    Galway, Ireland Logstrup Ireland Full time

    Customer Service / Office Assistant Company Overview: Logstrup Ireland Ltd specializes in providing high-quality, custom-built electrical switchgear solutions. Their primary focus is on delivering innovative, reliable, and efficient products that meet the unique needs of various industries, including data centers, renewable energy, and infrastructure...