NDLS Front Office Subject Matter Expert

4 months ago


Galway, Ireland SGS Full time
Job Description

The successful candidate will be responsible for the following activities:

  • Processing driver licence applications when required, this includes customer verification and payment processing activities
  • Monitoring /answering of telephone calls to ensure they are dealt with within the service level agreement parameters.
  • Operationally, escalating any reported issues in an NDLS
  • Liaison with 2nd line support for issue resolution
  • Handling of complaints in accordance with company procedures
  • Conducting service quality monitoring to ensure performance levels are achieved.
  • Preparation of quality and productivity statistics as required
  • Compilation and preparation of daily, weekly, and monthly reports.
  • Collaboration with clients or third parties to identify and implement service improvements at an operational level
  • Create and update training documentation in line with operational procedures.
  • Provide training as and when required.
  • Support Supervisor with Payroll & Scheduling activities
  • Stock Control maintenance for network of NDLS Centres
  • Co-ordination & Liaison with Regional Supervisors
  • Managing administration, communicating and coordinating with internal departments
  • The maintenance of call centre operational policies and procedures
  • Handle confidential information securely and in line with Records Management and Data Protection Policies.
  • Provide support and assistance to other teams.
  • At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures
  • Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS’s Equality & Diversity policy

  This is not a definitive list and other duties maybe added on an Ad hoc basis


Qualifications

The ideal candidate should possess the following attributes/skillsets;

  • Strong Customer Service experience (2+ years at a minimum)
  • Attention to detail and accuracy is an essential part of the role
  • Excellent communication skills and contribute positively to the team.
  • Strong Customer service experience 
  • Flexibility & reliability is key to this role
  • Strong time management skills
  • PC Proficiency and knowledge of MS Office applications
  • Organised, efficient, quality focused and customer focused
  • Initiative and excellent problem-solving ability in a fast-paced environment
  • Candidate should be pro-active and possess excellent organisation skills
  • Takes initiative and works well on their own and as part of a team
  • Fluent English Speaker (Fluent Irish speaker an advantage)


Additional Information

SGS Incentives:

  • Comprehensive training programme
  • SGS Onboarding Platform – SGS Campus
  • SGS Employee Referral Incentive Scheme across all SGS Business Lines
  • Progression Opportunities
  • Annual Tax Saver Tickets for Rail, Bus and Luas
  • Bike to Work Scheme
  • Employee Assistance Program 
  • Pension once probation passed
  • 22 Days Annual Leave pro-rata

Use of a Car & a Full Clean Driving Licence is essential



  • Galway, Ireland SGS Full time

    Job Description The successful candidate will be responsible for the following activities: Processing driver licence applications when required, this includes customer verification and payment processing activities Monitoring /answering of telephone calls to ensure they are dealt with within the service level agreement parameters. Operationally,...

  • Front Office Manager

    2 weeks ago


    Galway, Ireland Victoria Hotel Full time

    The Byrne Hotel Group is looking for a Front Office Manager to join the newly renovated and popular 75 room Victoria Hotel in Galway. The Front Office team are the first point of contact for guests and the Front Office Manager will work with the team to provide an exceptional welcome for all our guests and reinforce a strong customer focused approach.This is...

  • Front office Manager

    2 weeks ago


    Galway, Ireland The Hardiman Full time

    The Hardiman Hotel - Front Office ManagerAre you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?Do you have a passion for delivering fantastic service and consistently high standards?Consider becoming a part of our diverse and experienced team!The Hardiman Hotel is searching for an experienced Front Office...


  • Galway, Ireland Byrne Hotel Group Full time

    Duties & ResponsibilitiesHandles all guests reservations via phone & email in an efficient manner in accordance with company standardsExperience of dealing with group / tour bookings from enquiry to arrivalProactive upselling of all outlets within the hotelBe initiative-taking with an ability to take ownership and see tasks through to completion and possess...

  • Front End Developer

    1 month ago


    Galway, Ireland Reperio Human Capital (Ireland) Ltd Full time

    I'm working alongside a fast-growing, Irish-owned startup based in Galway, passionate about innovation and driving change through technology. We are looking for a junior-mid level front end developer - you will play a crucial role in building and enhancing our user-facing applications. This is a hybrid based opportunity, you will be required to go the office...

  • Front End Developer

    1 month ago


    Galway, Ireland Reperio Human Capital Full time

    I'm working alongside a fast-growing, Irish-owned startup based in Galway, passionate about innovation and driving change through technology. We are looking for a junior-mid level front end developer - you will play a crucial role in building and enhancing our user-facing applications. This is a hybrid based opportunity, you will be required to go the...


  • Galway, Ireland The Ardilaun Hotel Full time

    We are seeking a skilled and friendly full-time hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and hospitable environment. Responsibilities: Display, at all times, a friendly, courteous and professional manner in all interactions with guests, patrons and other...


  • Galway, Ireland Tesco Ireland Full time

    About the role At Tesco, we see the value in you -and right now we are hiring Customer Delivery Drivers to join our team Our core purpose is to serve Irish shoppers a little better every day and being a Customer Delivery Driver you are the first face our customers see. Being a Customer Delivery Driver is hands on, physical and full of variety. No two shifts...

  • Quality Administrator

    4 weeks ago


    Galway, Ireland Collins McNicholas Full time

    Our client based in Galway are looking to hire a Quality Administrator as they expand operations. 4 Day Week Option Onsite Role Permanent Position ? The Role: This position focuses on supporting and maintaining the organization's Quality Management System (QMS) and electronic QMS (eQMS). The role involves managing the SAP system, particularly in change...


  • Galway, Ireland CVS Health Ireland Full time

    Senior Software Dev Eng (Front End) Job Description CVS Health, the parent company of Signify Health, is increasing investments in digital, data, analytics and technology and Signify Health is excited to be involved! We are hiring for a dynamic new initiative for CVS Health that will run out of our state-of-the-art offices at Bonham Quay. This is your...

  • Fire & Safety Officer

    1 month ago


    Galway, Ireland KMR Recruitment Full time

    Under the general direction and control of the Estates Manager, the Fire Prevention Officer will be responsible, in respect of such premises and locations as may, from time to time be assigned to him/her for the following: Regular inspections of buildings, means of escape and all fire-fighting equipment and ensuring that all such equipment is properly...


  • Galway, Ireland CareerWise Recruitment Full time

    A Manufacturing Engineer is required by CareerWise Recruitment for our Galway based client who design and Manufacture Medical Devices. Main responsibilities are to maximize the performance of manufacturing processes within the company through providing high impact technical/operational support, and by developing processes to the highest possible standards....


  • Galway, Ireland Ability West Full time

    Ability West provides a wide range of high-quality services to children and adults with intellectual disabilities and autism across Galway City and County. Services provided are day, residential, short breaks, community supports, rehabilitative training and multi-disciplinary supports. The ethos of service provision is underpinned by our Vision, Mission,...


  • Galway, Ireland Cregg Recruitment Full time

    Document Control Administrator - Galway, Co. Galway Company Information: Our client is a leading provider of medical device design and manufacturing.The company is committed to delivering innovative and quality solutions that save and improve lives around the world. Known for its industry-leading standards and focus on innovation,offeringa dynamic...


  • Galway, Ireland The Hardiman Full time

    Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many notable guests and countless special occasions. Now it's your chance to be part of this long tradition.We have an...


  • Galway, Ireland SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Galway, Ireland Medtronic Full time

    Medtronic At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Our Purpose  At our CRM R&D department in Medtronic, plc, we focus on developing innovative products for the Cardiac Pacing Therapies and Defibrillation Solutions portfolios. Our...


  • Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160...


  • Galway, Ireland Chipright Full time

    The Digital Design Engineer will be responsible for design and verification of our Video IP cores. Part of a team of top-class industry video experts, you will develop high performance Video compression and decompression IP cores in RTL supporting all video standards including HEVC / AV1 / VVC ...) QualificationsBEng, MEng or MS in Electronics Engineering or...

  • Quality Engineer

    3 months ago


    Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160...