Customer Service Officer Banking

4 weeks ago


Galway, Ireland Savvi Recruitment Consultants Full time

Job Title: Customer Service Representative - Hire Purchase/Leasing Location: Galway Job Description: We are seeking a dedicated Customer Service Representative to manage hire purchase and leasing queries. The ideal candidate will have strong communication skills and experience in financial services. Key Responsibilities: - Respond to customer inquiries regarding hire purchase and leasing agreements. - Provide detailed information on contract terms, payment schedules, and conditions. - Assist customers with account management, including updating personal information and processing payments. - Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction. - Maintain accurate records of customer interactions and transactions. Required Skills: - Excellent communication and interpersonal skills. - Strong problem-solving abilities. - Familiarity with hire purchase and leasing agreements. - Proficiency in using customer service software and Microsoft Office Suite. - Ability to work independently and manage time effectively. - Previous experience in a financial or customer service role is preferred. Education and Experience: - APA qualified - Minimum of 2 years of experience in customer service, preferably within the financial services industry in Hire Purchse or Leasing. Skills: Customer Service Hire Purchase Leasing


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