Customer Service

3 weeks ago

Galway, Ireland Logstrup Ireland Full time

Customer Service / Office Assistant Company Overview: Logstrup Ireland Ltd specializes in providing high-quality, custom-built electrical switchgear solutions. Their primary focus is on delivering innovative, reliable, and efficient products that meet the unique needs of various industries, including data centers, renewable energy, and infrastructure projects. With a commitment to excellence, Logstrup Ireland Ltd ensures that all their products are designed and manufactured to the highest standards of safety and performance. Working at Logstrup Ireland Ltd means being part of a big family who are all passionate about their jobs and focused on delivering the best possible outcome for our customers. Our success is deeply rooted in a long history of quality and innovation and not least the value of our incredible employees. We pride ourselves on our commitment to innovation, excellence, and creating a positive work environment for our employees. We are seeking a dedicated and detail-oriented Customer Service Assistant to join our team and contribute to our continued success. Location:Tuam, Co. Galway, Ireland Job Purpose The Customer Service / Office Assistant will play a pivotal role as part of a team in ensuring exceptional customer satisfaction by efficiently handling various administrative and customer service-related tasks. Key Responsibilities of the Role Customer Service: Accurately process sales orders, ensuring all details are correctly entered into the ERP Monitor and manage order statuses, updating customers as necessary. Generate and issue invoices in a timely manner and resolve any invoice-related queries. Respond promptly and professionally to customer inquiries Act as a point of contact between customers and the production team. Communicate customer requirements and feedback to the shop floor, ensuring alignment and timely delivery. Import and update files on the ERP system, ensuring data accuracy and integrity. Prepare and format Excel files for production, ensuring all data is accurate and up-to-date. Collaborate with the production team to confirm details and requirements. Monitor and manage inventory levels, conducting regular stock checks. Update stock records in the ERP system and report discrepancies. Process purchase orders, ensuring all details are accurate and compliant with policies. Liaise with suppliers to confirm order details and delivery schedules. Office: Oversee and support all administrative duties in the office Maintain and manage CRM system Maintain organized and efficient filing systems, both digital and hard copies (as required). Pro-actively handle day-to-day queries and support activities for the customer service, finance and production teams. Manage office supplies inventory and place orders, as necessary. Plan and implement new office procedures. Manage Contracts with suppliers and Customers Perform various administrative tasks to support the customer service, finance and production teams as required Answering calls, Manage busy phonelines in a friendly and welcoming manner Ad Hoc duties Key Requirements 3+ years experience in a similar customer service / office role. Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel. Experience with ERP / CRM systems is highly desirable. Competencies Excellent Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with customers, suppliers, and colleagues at all levels. Attention to Detail: High level of accuracy in data entry and document preparation with the ability to identify and correct errors. Organizational Skills: Excellent time management and multitasking abilities with a strong capability in prioritising tasks meeting deadlines. Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve customer and operational issues. Customer-Focused Attitude: Dedicated to providing outstanding customer service with the ability to handle challenging situations with professionalism. Team Player: Able to work collaboratively within a team environment. Strong interpersonal skillswith excellent listening abilities.

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