NDLS Booking Line Agent

4 months ago

Galway, Ireland SGS Full time
Job Description

  • Ensure all calls received are answered in a timely and professional manner.
  • Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
  • Process bookings & cancellations for NDLS Customers
  • Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection
  • Ensure a full understanding of SOP’s and Scripts
  • Ensure all agreed operational procedures & scripts are strictly complied with.
  • Manage confidential information securely and in line with Records Management and Data Protection Policies
  • Lead by example and demonstrate SGS values.
  • Maintain and ensure good employee relations.
  • Complete daily administration
  • Ensure full compliance with the Company’s Code of Integrity & Professional Conduct
  • Present a professional image of the company through personal grooming and presentation
  • At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures
  • Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy

Qualifications

Leaving certificate or equivelent 



Additional Information

  • Computer literate
  • Excellent communication skills – both verbal and written
  • Ability to multitask and work under pressure
  • Effective interpersonal skills at all levels
  • Ability to demonstrate accuracy and attention to detail
  • Ability to work under own initiative and as part of a team.

 

  • Expected Behaviours
  • Integrity, flexibility, working under own initiative
  • Professionalism; with the client, contractors and colleagues at all times
  • Compliance with SGS policies and procedures
  • Team player

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