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Associate Director- Performance Operations
2 months ago
Associate Director Performance Operations- Dublin or Letterkenny/ Hybrid
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
About the Role:
As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2, talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.
In the Associate Director Performance Operations role for Chart Operation, you will be responsible to drive solid Operational performance by collaborating with matrix partners, by fostering and leveraging a team approach using key operational strategic initiatives, goals, and activities as guidelines.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities:
• Operational Performance Management:
o Leads the Operations Performance Oversight, analyzing metrics and trends to ensure programs requirements are met, working with matrix partners to improve performance when not met
o Ensuring the reporting and analysis supports the business’s ability to complete each program/project on the timeline agreed
o Leads analytics efforts to build and deliver multiple performance metrics
o Liaison with key stakeholders to ensure initiatives are communicated, incepted, and reviewed for continuous process improvement
o Be curious and actively looking for opportunities to improve, whether in cost, quality, or work product
o Demonstrate and apply understanding of health care industry trends and their drivers
o Identify and/or provide opportunities for additional training and learning to support process and report improvements
o Review manual report packages to identify opportunities to automate reporting and/or eliminate redundancies
• Operational Financial Performance:
o Accountable for long, medium, and short-term forecasting, staffing plans, hiring projections and operational financial performance
o Provides leadership, project management, and/or subject matter expertise support for all initiatives impacting operations workload and/or staffing requirements
o Provides guidance, leadership, and strategic oversight for a team of business analysts
o Establish the standard methodology to measure productivity, efficiency, scalability, human touch volume, and total transaction volumes
You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:
• Previous extensive Operations Management experience in a matrix environment.
• Proven hands-on experience managing projects and end to end processes
• Demonstrated experience working in a highly matrixed environment
• Demonstrated experience managing and driving team performance
• Intermediate proficiency with PowerPoint and Excel
Preferred Qualifications:
• BA/BS or Advance degree
• Experience with SharePoint, Teams
• Experience with Project Management
• Excellent communication skills, both written and verbal
• Ability to manage multiple projects/tasks simultaneously to meet contractual deadlines or other time sensitive commitments
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © Optum Services (Ireland) Limited. All rights reserved.
