Senior System Administrator | End User Compute

Found in: Talent IE C2 - 2 weeks ago

Dublin, Ireland Applegreen Full time

Role Introduction:

Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 600 Motorway Service Plazas and forecourt sites internationally and employing over 16,000 people.

Applegreen is in a rapid growth phase and to support this ambitious growth, we are seeking to onboard a Senior System Administrator | End User Compute who will be responsible for effective provisioning, installation, configuration, operation, and maintenance of key end-user facing service components and other more specialised systems. This role will form part of the IT Operations team and reports to the Head of IT Operations. It is an exciting opportunity for the right candidate to excel. The successful candidate will be a confident people person who can fit into Applegreen seamlessly and adopt a hands-on approach to their role.

Key Responsibilities:

As Applegreen expands, the responsibilities will evolve and change over time. The core responsibilities will centre around the following areas:

· Proactively seek opportunities to improve end-user technologies to increase employee productivity, efficiency, and satisfaction.

· Design, deploy and manage end-user computing solutions, with a strong emphasis on integrating and optimizing Azure services.

· Configure and manage Microsoft Intune for device management, application deployment, and compliance enforcement in an Azure environment.

· Utilize App Locker to control which applications can run on end-user devices and enforce application control policies in Azure.

· Actively manage End User Computing service catalogue.

· Actively manage End User Computing knowledge base and system documentation.

· Coordinate and automate the setup and deployment of computer workstations, related peripherals, software installation, and user access provisioning.

· Prioritise and assign user access provisioning to corporate systems in compliance with PCI and other specified audit requirements.

· Responsible for the maintenance and management of inventory end-user hardware and software assets.

· Develop the Applegreen O365 offering internally ensuring that colleagues can avail of all features available within our licencing portfolio.

· Ensure OSs are deployed in a secure, repeatable and reliable manner.

The Candidate should have the following:

Qualifications, experience & skills

· BSc in Computer Science, Computer Engineering, or related technical discipline, or equivalent work experience

  • Minimum 5 years post qualification experience of computer hardware and software support experience in an enterprise environment
  • Demonstrable experience of End User Compute in a commercial business
  • Strong experience of Microsoft Technologies: Azure AD, SCCM, WSUS, Intune MDM
  • Experience with configuring Microsoft Defender for Endpoint.
  • Proficiency in implementing and managing application control policies using AppLocker.
  • Excellent technology skills with Microsoft O365, MS Office and MS Collaboration tools
  • Experience supporting mobile devices and video conferencing systems.
  • High level of knowledge of service desk policies and procedures
  • Knowledge of the ServiceNow ITSM platform would be beneficial.
  • Prior experience working in a retail environment would be beneficial.
  • Automation experience using MS Power tools for user live cycle management an advantage.
  • Experience working with an outsource provider preferred.
  • SAP experience preferred.
  • Experience in a high-volume retail environment preferred.
  • Experience in a PLC environment preferred.

Additional key skills & attributes:

· A dynamic individual who adapts well to change and can thrive in a rapidly growing organisation that continues to evolve.

· Proven track record of delivering to tight deadlines.

· A highly organised individual with ability to plan and prioritise workloads effectively for maximum impact and adapt around changing priorities as required.

· Ability to execute directly at high quality and pace.

· Excellent drive, enthusiasm and commitment and a keen interest in developing a career in Applegreen.

· A ‘can do’ attitude and a positive solution focused mindset.

· Demonstrate strong analytical capability to interpret and challenge data and to interrogate financial systems.

· Has strong commercial acumen and a focus on delivering value to the business.

· Exceptional interpersonal skills, and ability to engage and develop relationships with individuals at all levels of the organisation.

· Be a self-starter and be able to work collaboratively as a member of a highly interdependent team across many parts of Applegreen.

· Is resilient and calm under pressure.

· Has sound judgement and objective logical decision-making skills.

· Has strong leadership potential and management skills, who will be a role model for the people and culture at Applegreen.

· Willing to travel ad hoc if required.

Illustrative Application & Screening Process (subject to change):

· Interview & Selection Process:

o Two interview rounds will be required for this role

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