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Food and Beverage Supervisor

3 months ago

Dublin, Ireland The Address Connolly Full time


Position :               Food and Beverage Supervisor


Reporting to :        Deputy Manager


 


Responsible for :   Ensure efficient
and professional operation and customer service in accordance with company
standards. Supervising all aspects of the delivery and service and food and
beverage team


 


Key Duties of the role include:


·      
To implement the consistent delivery of superior customer
service through the development and implementation of SOPs (standard
operating procedures.


·      
To ensure that the department creates a professional
impression to customers and team members.


·      
To act on customer feedback relevant to your areas of
responsibility. This to include customer complaints and compliments.


·      
To be aware of budgeted and actual departmental targets.


·      
To assist with the control and monitor payroll costs by
ensuring rotas are compiled in line with forecasted and actual business
levels.


·      
To be aware of and assist with the control of departmental
operating costs in line with forecasted business levels.


·      
To supervise the department to ensure effective operation on a
day to day basis, whilst maintaining company brand standards consistently
with attention to detail. This to include ensuring shift controls and
procedures are adhered to.


·      
To comply with statutory and company requirements for Health
and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and
ensure all employment legislation is strictly adhered to.


·      
To maximise opportunities for departmental sales and profit
and other related targets.


·      
Assist with and suggest new promotional opportunities to
enable departmental sales to meet and exceed budget. This to include the
planning, implementation and review of promotions.


·      
To keep all department team members sales focused and ensure
ongoing training as required and submitting training records for the
attention of management.


·      
Be knowledgeable of all food and beverage menus
working in cooperation with Head Chef and kitchen team.


·      
To actively upsell throughout all aspects of
customer service and train team to do so.


·      
At all times conduct yourself in a professional
and courteous manner.


·      
Ensure customer satisfaction throughout there dining
experience with us.


·      
Manager to be informed of special requirements
or difficulties.


·      
Ensure dining areas are maintained within
cleaning schedules.


·      
To read, understand and comply with your
responsibilities as defined in the Health and Safety statement and Staff
Handbook.


·      
To ensure HACCP, cleaning schedules are
completed on a daily basis and standards maintained.


·      
To
actively participate in any training and personnel exercises designed to
improve standards and performance levels.


·      
To
carry out the hotel’s customer relation policy.


·      
To
communicate hotel services to guest as required.


·      
To arrive for duty in accordance with rostered times in
full clean uniform and wearing name badge at all times.


·      
To ensure the highest standards in personal hygiene and
grooming. (please refer to company grooming policy)