Quality Analyst

2 months ago

Dublin, Ireland TikTok Full time

About The Team

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our QA team performs a critical function that supports our efforts to address objectionable or disturbing content. Content QA interacts with includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. It is possible that this role will be exposed to harmful content on a daily basis. What Will I Be Doing:- Conduct quality assessment work by ensuring and evaluating the quality of policy application in the content reviewed in Finnish markets.- Conduct root cause data analysis and summary of findings.- Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.- Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy-related questions, issues and solutions.- Participate and occasionally facilitate coaching and calibration sessions to ensure consistent policy application.

Minimum Qualifications:- More than ten-month experience working on content quality, safety or policy in a major tech or media company.- Deep understanding of European online safety, privacy, and expression issues.- Strong attention to detail and ability to work independently.- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.- Your resilience and commitment to self-care to manage the emotional demands of the role.- The ability to work differing work shifts as required.- Fluent in required language and professional fluency in English (written and verbal). Preferred Qualifications:- Bachelor’s degree is preferred, however not essential.- Proven track record of working with co-workers across different countries is preferable but not required. Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

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