PA2024276 - Senior Operations Manager

4 weeks ago

Dublin, Ireland SS&C Technologies Holdings Full time
Job Description

  • About the Role

    Hybrid Opportunity – Dublin

    We are currently expanding our Life and Pensions operation in Dublin and are seeking a highly skilled and experienced Senior Operations Manager to join our dymanic team. As Senior Operations Manager you will have overall responsibility for a new DC Group Pensions service being launched to a new client in September this year. You will lead the setup of the operational team and be responsible for service delivery across the following functions: customer contact (including web chat), back office policy administration and new business. You will lead a team of 12 indivudals, including a contact manager, who will support delivery of the service.

    Responsibilities:

  • Responsible for delivery of Operational services to SS&C clients in line with Service Level Agreements and Key Performance Indicators
  • Comprehensive understanding of the BPO Contract and Service Level Agreements
  • Lead team of 12 FTE to deliver a best in class DC pension offering
  • Primary point of escalation for client and internal teams
  • Oversight of all internal and external audits
  • Ownership of internal and external audit actions
  • Oversight of yearly process and procedure reviews
  • Ensure that team process transactions compliantly and within industry and departmental standards, making sure that all requirements are met and continuously monitored.
  • Management of workload and work queues, prioritising tasks to meet both external and internal deadlines, turnaround times and service standards whilst maintaining an appropriate quality standard

  • Requirements:

  • Holds Accredited Product Advisor (APA) qualification in Pensions, or demonstrates desire to attain qualification within 12 months (SS&C will sponsor)
  • 3-5 years experience working in a similar role
  • Excellent communication and interpersonal skills, with the leadership qualities to positively influence colleagues
  • Extensive people management experience
  • Well organized and methodical individual with experience of working to strict deadlines
  • Excellent verbal reasoning and numeric skills
  • Presents an appropriately professional image; communicates clearly, concisely, and diplomatically
  • Problem solving and decision making skills over different levels of problems

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