PA2024276 - Senior Policy Administrator

4 weeks ago

Dublin, Ireland SS&C Technologies Holdings Full time
Job Description

About the Role

Hybrid Opportunity – Dublin

We are currently expanding our Life and Pensions operation in Dublin and are seeking highly experienced Senior Policy Administrators to join our dymanic team. You will be part of a team supporting a DC Group Pensions service being launched to a new client in September this year.

Responsibilities:

  • Support all aspects of administration of Pensions Scheme, supporting Employers, Members of a Group Scheme and Members with Individual products
  • The range of areas you will support include Onboarding of New Employers and Members, Contribution processing, In Service Withdrawals, Retirement Processing, Member and Employer Updates and answering Member and Employer queries.
  • a range of policy claims and servicing transactions across a number of life insurance products
  • Work collaboratively with team members and Manager to ensure Service Levels are met
  • Manage workload and queues in a timely and accurate manner
  • Prioritise tasks to meet external and internal deadlines and service standards.
  • Maintain an understanding and awareness on key aspects of pension legislation, compliance and the market
  • Develop and maintain  a thorough understanding of our clients’ products in order to provide an excellent service to their Members and Employers
  • Build strong relationships with key customers, colleagues, intermediaries and other external contacts.
  • Contribute to the promotion of a friendly and professional image to customers and colleagues.
  • Be part of a productive team priding itself in delivering a consistently excellent service
  • Check the work of others where appropriate to ensure that standards of accuracy, clarity and financial integrity are maintained

Requirements:

  • Holds Accredited Product Advisor (APA) qualification in Pensions, or demonstrates desire to attain qualification within 12 months (SS&C will sponsor)
  • Knowledge of Defined Contribution pension schemes – specifically knowledge about pension scheme set up and monthly contribution processing  is desirable
  • Minimum of 2 years’ experience in Life and Pensions administration
  • Demonstrate self-motivation, organisation and the ability to plan ahead and prioritise workloads
  • Committed to providing exceptional customer care
  • Working knowledge and practical experience in the use of Pensions or Financial administration software
  • Methodical individual with experience of working to strict deadlines
  • Excellent communication skills, both written and verbal, with the confidence to engage with internal colleagues and external clients
  • Strong attention to detail

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