Accommodation Manager

3 weeks ago

Galway, Ireland The House Hotel Full time

Accommodation Manager- The House Hotel

The House Hotel offers Style, Luxury & Comfortable accommodation in Galway. With our exciting new Accommodation Manager vacancy, consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience. The House Hotel is one of the best located hotels in Galway, also located only 5 minutes from Eyre Square and nestled in the Latin Quarter area of the city.


Operational Responsibilities:


1.    The effective and efficient management of the Accommodation team (i.e. day team, evening turn-down, linen porters, laundry, public areas) at all times ensuring that the defined standards are implemented and adhered to by all service personnel.

2.    To lead a cultural change in the department, managing with an open mind to suggestions, feedback and input from General Management. Looking forward to new approaches and strategies and not looking back on historic methods.

3.    To create a welcoming and friendly environment that results in it being a pleasant atmosphere for both guests and team members alike. To ensure that all guests / staff receive the highest levels of service standards, courtesy and professionalism at all times. Demonstrates Brand Champion qualities, leading by example for your team.

4.    To ensure that good communication exists within your department and that you have a good working relationship with other departments. To ensure that all team members on duty are fully informed of the incoming events of the day / week and know:

  • In-house numbers, arrivals, departures
  • Group arrival times/departures, bag pulls etc.
  • VIPs - who they are, what rooms they are going to, why they are VIPed.
  • Function Sheets - what meetings/events are happening, timings, room resets etc.
  • Any other relevant data that may affect your department.

5.    To communicate effective with all relevant parties and effectively lead your department in a structured and organised manner.

6.    To ensure that all team members have an extensive knowledge of:

  • Rooms - categories, bed configuration, rates
  • Range of dining outlets available for guests, type of menu selection available, dress code/environment
  • Range of bar outlets available for guests, dress code, environment
  • Hotel facilities and services offered e.g. spa, entertainment etc.

7.    To oversee the effective implementation of all SOPs and procedures within the department, carrying out regular checks of these SOPS with team members.

8.    To actively encourage and ensure that all team members work closely together, providing beneficial support for each other, being able to multi-task and actively help out in each area.

9.    Financial responsibilities:

  • To apply efficient cost controls through effective management of departmental costs/ purchasing, security, staff/labour costs and efficient systems of operation.
  • To maximise all revenue/sales opportunities in order to achieve budgets.
  • To achieve budgeted targets as defined.
  • To ensure that all charges are correctly posted/charged and all monies are accounted for.
  • To reduce wastage through effective training and monitoring of staff.

10. Administration responsibilities:

  • To ensure that staff rosters are written to meet the business demands of the hotel (responding to the hotel being either busy or quiet) - actively monitoring rosters for the department to ensure efficiencies are upheld.
  • To accurately complete reports, wage forecasts, timesheets, action plans etc in a timely manner as required.
  • To conduct and attend job chats and one to one discussions with your team and with management.
  • To administer training records for department inductions and daily/weekly training.

11. Room Access Controls - to ensure that all team members are fully aware of and comply with the security procedures in relation to accessing guest bedrooms ensuring that all discrepancies are fully investigated and rectified, taking corrective action as required.

12. Maintenance - To liaise closely with the maintenance department to ensure that all rooms/public areas meet the required standard, taking corrective action as required.

13. Health & Safety - To comply with Fire, Health, Safety, HACCP and Environmental procedures - monitoring staff systems of work and taking corrective action where necessary. To ensure that all team members are aware of the location of fire equipment, exit routes in their areas as well as inform them of any specific hazards related to their areas. To ensure that safety training is carried out and / or staff are rostered to attend training as requested.  To respond to any hazards that are brought to your attention or which you become aware of, without delay, liaising with the H&S Officer as required.

14. Management of staff/teams - to ensure that all team members comply with the hotel's conditions of employment, procedures and policies. To ensure that fair practices and procedures are implemented and ensure that any issues are addressed without delay, taking corrective action as necessary - liaising with HR/Senior Management.

15. Staff Development & Training - to ensure that staff development takes place through:

  • Effective and structured training of SOPs and other needs.
  • Implementation of the mentoring system,
  • Regular appraisals/job chats - acknowledging successes and implementing corrective coaching/action as necessary and in a constructive manner.
  • Ongoing coaching and guidance of team members.

16. To demonstrate a high level of integrity and confidentiality at work and in matters relating to the operations of your department, the hotel and the company.

17. Grooming / Presentation - to ensure that all personnel are dressed to the correct uniform standard, maintain good personal hygiene and present the appropriate image consistently throughout their shift.

18. Attendance/Punctuality/Flexibility - to lead by example and ensure all personnel arrive for work in good time (i.e. 10-15 minutes prior to their start time), ready to commence work at the appointed time. To ensure flexibility within the department e.g. absence is covered, over time is worked as necessary etc. and monitor absences in the workplace.

  • To complete an absence or lateness form and submit to HR
  • To complete a return to work interview with team members after absence.
  • To ensure a fit to return to work form is received

19. Terms & Conditions of Employment / hotel procedures and policies - to ensure that these are adhered to and that all team members adhered to these, taking corrective action as necessary.

20. Continuous Improvements - to be flexible and innovative in your approach to leading your department recognising that we can never 'stand still' and must always adapt what we do in order to meet the changing needs of the marketplace, our guests and the economy. To proactively:

  • Introduce new ideas, suggestions and systems that continuously improve our  standards of service and product experience. 
  • Actively, supporting change positively in order to improve.
  • Encourage and support ideas from your team, getting them involved.
  • To look forward to new approaches and methods of managing the department with support from the General Management team.


  • Accommodation Supervisor

    1 month ago

    Galway, Ireland Choice Hotel Group Full time

    Choice Hotel Group is looking for an experienced accommodation supervisor to join its team in one of its Galway properties. Consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience.Position: Accommodation SupervisorDepartment: HousekeepingTo be fully familiar with your departmental SOPs and...

  • Accommodation Manager Galway

    1 month ago

    Galway, Ireland Choice Hotel Group Full time

    Choice Hotel Group is looking for an experienced Accommodation Manager to join its team in one of its Galway properties. Consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience.Position: Accommodation ManagerDepartment: HousekeepingOperational Responsibilities:1.    The effective and...

  • Accommodation Assistant

    2 months ago

    Galway, Ireland The House Hotel Full time

    Accommodation Assistant- The House HotelThe House Hotel offers Style, Luxury & Comfortable accommodation in Galway. With our exciting new vacancy consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience.The House Hotel is one of the best located hotels in Galway, also located only 5 minutes from...

  • Accommodation Assistant

    6 months ago

    Galway, Ireland The Hardiman Full time

    Do you have a passion for delivering fantastic service and consistently high standards? Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many notable guests and countless...

  • Associate Project Manager

    4 weeks ago

    Galway, Ireland Boston Scientific Full time

    At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and to the healthcare...

  • Associate Project Manager

    4 months ago

    Galway, Ireland Boston Scientific Full time

    Our Mission: At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and...

  • Manager - Treasury Operations Europe

    4 months ago

    Galway, Ireland Boston Scientific Full time

    Additional Location(s):  Ireland-Cork; Ireland-Clonmel Location can be based near any of the BSCI sites (Hybrid role)  Our Mission: At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. We work collaboratively to solve healthcare’s toughest...

  • Associate Project Manager

    16 hours ago

    Galway, Ireland Boston Scientific Full time

      Our Mission:   At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions...

  • Graduate Management Trainee

    2 months ago

    Galway, Ireland Enterprise Holdings Full time

    Overview We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Join us, and as the...

  • OEM Partner Manager

    2 months ago

    Galway, Ireland SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Associate Laboratory Manager

    2 weeks ago

    Galway, Ireland Boston Scientific Full time

     Our Mission:   At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and...

  • Advisory Implementation Specialist

    5 months ago

    Galway, Ireland Diligent Full time

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...

  • Global Sourcing Technical Project Manager II

    1 month ago

    Galway, Ireland Boston Scientific Full time

    Additional Locations: Ireland-Cork; Ireland-Clonmel Our Mission: At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from...

  • Acurate Sustaining Associate Project Manager

    4 months ago

    Galway, Ireland Boston Scientific Full time

    About the role: The Project Manager will play an integral part in Sustaining projects within the Structural Heart Valve franchise. Scope of projects includes all product support activities as it pertains to Acurate Aortic System from initial launch to product end of life across business units and manufacturing sites. Project size ranges from small...

  • OEM Partner Manager for North America

    16 hours ago

    Galway, Ireland SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Project Manager, Imaging

    4 weeks ago

    Galway, Ireland Pharmiweb Full time

    Project Manager, Imaging & Cardiac ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. Job Advert PostingAt ICON, it’s our people that set us apart....

  • Project Manager, Laboratory

    2 months ago

    Galway, Ireland Pharmiweb Full time

    Project Manager, Laboratory ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. At ICON, it’s our people that set us apart.As a global provider of...

  • Weddings & Reservations Coordinator

    4 months ago

    Galway, Ireland Ballynahinch Castle Hotel Full time

    Ballynahinch Castle Hotel is a luxurious retreat nestled in the heart of Connemara, Ireland. With its breathtaking surroundings, rich history, and exceptional service, Ballynahinch Castle Hotel offers an unparalleled experience for weddings, events and accommodations.Role:We are seeking a passionate and detail-oriented Weddings & Reservations Coordinator to...

  • Senior Manager EH&S, Hazardous Materials Global

    1 week ago

    Galway, Ireland Boston Scientific Full time

     Our Mission:   At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and...

  • Senior Administrator

    3 weeks ago

    Galway, Ireland VHI Health and Wellbeing DAC Full time

    Role Title: Senior Admin Galway 360 Satellite clinic Role Location: Galway An exciting role has arisen Vhi for the position of Administrator within our new Galway Satellite 360 clinic Vhi Health & Wellbeing has been established to develop medical, health and wellbeing services for Vhi customers. Our clinic provides a range of health and wellbeing services to...