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Food and Beverage Supervisor

4 months ago

Dublin, Ireland Anantara Full time
Job Description

You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.


Qualifications

 

  • Previous experience in Food & Beverage/Restaurant operation
  • Passion for leadership and teamwork
  • Eye for detail to achieve operational excellence
  • Excellent guest service skills

 



Additional Information

  • To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
  • To deliver excellent care to our guests
  • To carry out departmental audits to ensure LHQA is achieved by all team members.
  • To ensure that the Hotel’s Vision & Mission statement is communicated to the team
  • To ensure that areas of responsibility are clean and well maintained. 
  • To ensure that the ambience in departments (lights, music and temperature) are controlled.
  • To report defective materials and equipment to the appropriate departments.
  • Ensure that all new initiatives are implemented in the agreed time frame.
  • To ensure that personal objectives are set and achieved on a yearly basis.
  • To attend meetings as required.
  • To ensure there is management presence in all departments at all times.
  • To ensure a consistently high level of security is well maintained throughout the Hotel.
  • To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
  • To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures
  • To ensure departmental sales are achieved in line with the hotel budget
  • To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
  • To provide support where necessary in other areas of the Hotel.
  • To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
  • Drives business results through revenue growth and cost savings efficiency.

What do we have to offer you

  • Competitive Salary
  • Premium rates for Sunday work
  • Career Progression
  • Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group
  • Excellent Room Employee Rates in over 350 NH properties worldwide
  • Access to the NH eLearning platform
  • Increased holiday entitlement for long service employees
  • Meals whilst on duty in our employee restaurant
  • Employee Recognition Awards
  • Employee Assistance Program - mental health and wellbeing support 
  • Complimentary provision and laundry of uniforms