Data Center Field Engineer

5 months ago

Dublin, Ireland Oracle Full time

Are you looking for a Data Center Technician position to join Oracle in Dublin in one of the most exciting times in the market? 
Are you interested in new challenges and being part of a team delivering hardware support and installations on critical projects?

Then we’d like to talk to you

An Oracle Data Center Technician will be responsible for providing the first line of on-site field system support that includes mainly hardware and networking to customers and field personnel on-site at customers and remotely. This position involves taking over on-call duties on a 24/7 basis.

Job description:

• Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
• Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. 
• Customer support specifications may include product performance/maintenance, product installation, project management, site planning, and professional services. 
• Proactively coordinates resources, problem resolution, problem escalation, and the use of system-level diagnostics. 
• Understands service processes and options that are linked with the customer's specifications. 
• Able to identify and solve a wide range of problems. 
• Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.
• Works primarily at customer sites.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2 years relevant experience and BA/BS degree preferred.

Requirements:

• Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience.
• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students, also considered.
• Experience in IT Infrastructure support: Hardware repair, diagnosis & break/fix.
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
• The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site.
• Ability to speak confidently and to communicate clearly in a virtual environment.
• Strong adherence to processes and being a Process Champion.
• Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff in English.
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
• Highly service-oriented, reliable, responsible, and self-motivated.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. 
 

Career Level - IC2

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