Front Office Receptionist

Found in: Talent IE C2 - 2 weeks ago

Galway, Ireland Connemara Coast Full time

Front Office Receptionist


We are seeking candidates who have an outgoing, pleasant personality, are guest focused and strive to deliver exceptional customer care to everyone they meet. Attention to detail, a well organized approach and flexibility will mark out the successful candidates. 

  

Additional Essential Requirements:

  • Fluent English, spoken and written
  • Friendly approachable manner
  • Excellent communication and customer care skills
  • Exceptional personal grooming and presentation
  • Team player but also have the ability to work unsupervised
  • Ability to multi task


The Role will require:

  • Welcoming guests to the hotel
  • Be involved in the daily duties of our Front Office department from Customer care to cash handling and reservations
  • Checking guests in and out using the hotel's reservation system
  • Billing guests and processing payment with credit / debit cards
  • Answering switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions
  • Liaising with the Accommodation department regularly to ensure rooms' status are updated
  • Guest Assistance including giving directions, advising guests of hotel facilities, local amenities and attractions
  • Listening and resolving guest complaints with empathy.
  • Experience in a similar role is desirable but not essential



Perks and Benefits of working at the Connemara Coast Hotel

  • Very competitive hourly wage
  • PRSA pension scheme
  • Career progression opportunities across the Windward group
  • Employee Assistance Programme
  • Digital Wellness Programme
  • Complimentary, high quality meals on duty including breakfast, lunch & dinner
  • Complimentary barista-style coffee
  • Discounted room & dining rates in Windward properties for you as well as friends and family
  • Refer-a-friend scheme
  • Training and development opportunities dedicated to your development
  • Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
  • Cycle-to-work scheme


About Windward Management Connemara Coast Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners


We look forward to welcoming you to the team. 

 

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