Experience Team Leader; Jameson Distillery Bow Street

About us

We are the World’s Leading Distillery Tour for five consecutive years, and we are extremely proud of our achievements. In 1780 John Jameson opened the doors of the Jameson Distillery Bow St and over 243 years later, our doors are still open to friends old and new.

We welcome over 350,000 visitors annually, attracting visitors from all over the world.

Our aim is to take our visitors on a journey from past to present; providing an engaging and immersive experience for our visitors, hosted by our friendly, engaging and professional team members.

At Irish Distillers, we live and love whiskey. Our shared spirit is guided by our values. Because special things happen when Real, Remarkable and Responsible people come together. We’re proud to be part of the Irish Distillers and Pernod Ricard family, and the magic moments we create through our brands.

Our culture is a blend of curiosity and craic, where everyone can be author of their own verse. Our enthusiasm for what we do is infectious. The spirit we share gives us purpose and makes life at Irish Distillers special. And what’s life without a little spirit?

About the role

We currently have an opportunity to join the team at the Jameson Distillery, Bow Street in the role of Experience Team Leader . Reporting to the Experience Manager, you will oversee the day-to-day operations of the Experience team to ensure that every visitor has a memorable experience.

What’s involved:

Be a People Manager - Manage and supervise all staff associated with the experience department. Be a mentor, coach, and role model to the team. Developing and progressing the individuals in the team to be high performing and highly motivated.

Resourcing - Responsible for the daily and weekly resourcing of the experience department, scheduling the team across the 7-day operation in an effective and efficient manner, ensuring we are optimising our capacities, while also managing the labour budget closely. 

Brand Experiences: Working closely with the Brand Homes Team, deliver best-in-class brand experiences for our guests, ensuring every visitor has a memorable experience.

Ticketing Desk: Managing the day to day running of our ticketing desk, working closing with the reservations team to ensure the smooth running of the daily booked in business. Take responsibility for cash management and daily business reporting.

Administrative Tasks: Working closely with the finance administrator on account management, daily reporting & invoicing. Managing the Accesso booking system along with the Accesso Champion.

What we are looking for

• Graduate or Third Level qualification in a business, marketing, retail, catering, or related industry.

• Minimum 2-3 years’ experience as team leader, people manager or equivalent role.

• Working knowledge of systems such as reservation systems, e-diaries, EPOS, eCommerce, diary & capacity management, etc an advantage.

• Excellent English language and written skills with experience in public/speaking.

• Must be a highly motivated self-starter with excellent communication, planning, time management and organisational skills.

• Ability to work under pressure in a fast-paced environment, prioritise and multi-task, delivering to tight deadlines while retaining attention to detail is a necessity.

• Highly organised with the ability to handle several work-streams simultaneously.

• Excellent Customer Service skills.

What we offer

We understand our people are our special ingredient. We treat our employees with respect and offer an environment that is engaging, supportive and collaborative.  We understand that employees require different supports at different stages of their working lives and our benefits, perks and programmes look to support your employee journey. We want to make you feel recognised and valued for your contribution to our shared success. Some of our offerings include:

• Profit share : an annual profit share scheme to reward your contribution to the company’s success.

• Product allowance : an annual allowance to spend on our portfolio of products and merchandise, for you to enjoy responsibly.

• People development : We enable continuous development for our people at every stage of their careers through our people development, online learning, and leadership training programmes.

• Family leave : fully paid maternity, parent and paternity leave, allowing you to spend precious time with your new family member.

• Parental support : Our ‘Reconnect’ programme includes access to a workplace parenting coach, a phased return to work and a supportive environment for new parents.

• Health & Wellbeing : Our Wellbeing Programme “THRIVE” supports employees across the three main pillars: Life, Body and Mind.

• Charity days : up to 2 days paid leave every year to volunteer at a charity of your choice.

What we offer

We understand our people are our special ingredient. We treat our employees with respect and offer an environment that is engaging, supportive and collaborative. We understand that employees require different supports at different stages of their working lives and our benefits, perks and programmes look to support your employee journey. We want to make you feel recognised and valued for your contribution to our shared success.

• Profit share: an annual profit share scheme to reward your contribution to the company’s success.

• Allowance: an annual allowance to spend on our portfolio of products and merchandise, for you to enjoy responsibly.

• People Development: We enable continuous development for our people at every stage of their careers through our people development, online learning, and leadership training programmes.

• Family leave: fully paid maternity, parent and paternity leave, allowing you spend precious time with your new family member.

• Parental Support: Our ‘Reconnect’ programme includes access to a workplace parenting coach, a phased return to work and a supportive environment for new parents

• Health & Wellbeing; Our Wellbeing Programme “THRIVE” supports employees across the three main pillars: Life, Body and Mind

• Charity Days: up to 2 days paid leave every year to volunteer at a charity of their choice

Our Leadership Attributes

Grow Diverse Teams : Leverages & values diversity of profiles to build empowered teams and develop talents creating a sense of belonging in an environment that promotes the Pernod Ricard values

Bold & Agile : Decisive and courageous even in the face of difficult & complex situations and always learns from past experiences. Steps up to address difficult issues, saying what needs to be said in a respectful way

Consumer Centric ; Develops customer/consumer intimacy with a focus on technology to innovate and create more value for the consumer and Pernod Ricard.

Open & Authentic ; Role models who instils trust, engage teams by giving and receiving feedback and constantly fostering open dialogue.

Growth Mindset ; Forward thinking; embodies a vision that translates into inspiring strategies. Thrives in a complex and changing world deploying resources effectively and efficiently.

Deliver through Collaboration ; Achieves results while balancing rigorous planning and flexible transversal collaboration. Builds partnerships and works collaboratively with others to meet shared objectives

Like a well-blended whiskey, we believe that diverse perspectives make us better and we welcome people from all backgrounds and experiences to create together the spirit that makes us great.

To learn more about our careers, go to our careers page: Careers - Irish Distillers

Job Posting End Date: