Contractor Transfer Agency Manager, Investor Operations
1 week ago
This is 6 months contract to support our Transfer Agency Services. Main responsibility is to support management ensuring that:
- The TA team supports the client integration process and the experience is professional and positive for all parties involved.
- All sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments are managed to a high quality standard.
- Support the individual performance of direct reports through regular one to one meetings, regular performance discussions, career coaching and development as requested, and assist direct reports with the performance management and development of their teams.
- Be part of internal Client Relationship (CRM) framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
- Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty
Qualifications
- Diploma or bachelor’s degree preferably in a business related field or related experience
- 5+ years of operations experience in financial services, fund administration, asset management, banking or client service with 3+ years in a managerial capacity
- Knowledge of Investor Services processes and related functionalities an asset
- Existing client/customer service experience
Additional Information
What’s in it for you to join MUFG Investor Services?
Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.
So, why settle for the ordinary? Apply now for a Brilliantly Different career.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.
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