technical support manager emea

What You’ll Do:Respond to and triage inbound support tickets, applying initial diagnosis and prioritization based on severity and SLA.Troubleshoot common SmartSimple configuration, workflow, and reporting issues, resolving independently where possible.Escalate complex or unresolved issues to Subject Matter Experts with clear documentation of steps...

_ What You’ll Do: _ Respond to and triage inbound support tickets, applying initial diagnosis and prioritization based on severity and SLA. Troubleshoot common SmartSimple configuration, workflow, and reporting issues, resolving independently where possible. Escalate complex or unresolved issues to Subject Matter Experts with clear documentation of steps...

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work...

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our...

OverviewTensorX is a sovereign AI infrastructure platform headquartered in Dublin. We run frontier open-weight large language models on our own NVIDIA Blackwell GPUs in European datacentres, under EU jurisdiction. Customers reach them through a drop-in OpenAI-compatible API. Nothing they send is retained after the request completes. We serve regulated...

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted...

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted...

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we’re looking for passionate people to join our...

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and...

Overview TensorX is a sovereign AI infrastructure platform headquartered in Dublin. We deploy and host open-source large language models on EU-sovereign infrastructure across Europe, providing private, zero-retention inference for regulated industries including finance, healthcare and government. Our platform offers drop-in OpenAI-compatible APIs, enabling...

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our...

Our MissionAt Palo Alto Networks® we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: London, UK; Dublin, Ireland.Minimum qualificationsBachelor's degree in a technical field, or equivalent practical experience.5 years of experience in program management.Experience in network infrastructure and architecture.Preferred...

TensorX is a sovereign AI infrastructure platform headquartered in Dublin. We run frontier open-weight large language models on our own NVIDIA Blackwell GPUs in European datacentres, under EU jurisdiction. Customers reach them through a drop-in OpenAI-compatible API. Nothing they send is retained after the request completes. We serve regulated enterprises in...

Opportunity to join rapidly growing leading national energy organisation.The successful candidate will become the technical authority for the operational side of company's technology organisation — building the engineering function, owning the technical product knowledge, and acting as a deputy to the CTO on technical support.Own the technical delivery,...

TensorX, a Dublin-based sovereign AI infrastructure company, seeks a Technical Support Manager to own and scale the support function from day one. You will work hands-on in the queue while shaping processes, tooling, and runbooks to improve outcomes for developers and regulated customers alike.You will partner with the founding team and Engineering, leading...

Gong is seeking a Manager, Technical Support based in Dublin to lead a multi-tier team across Europe, Asia, and the US. The role focuses on proactive coaching, crisis management, and operational excellence in a fast-paced SaaS environment.You will mentor TSAs and TSEs, manage escalations, and collaborate with vendor operations to maintain consistent service...

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's...

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's...

New Relic, Inc. If you are interested in applying for this job, please make sure you meet the following requirements as listed below. is seeking an experienced Technical Support Manager to lead a highly technical engineering team focused on delivering an exceptional customer experience. You will partner with the VP of EMEA & APJ Support Engineering to...