Reservations Agent
Found in: beBee S IE - 4 weeks ago
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country.
“Conrad is Empowering and Bold”
Benefits
Working for Hilton means you are joining an international company with more than 6200 hotels across the globe with countless benefits & career development opportunities such as:
- Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
- Team Member Gym – a dedicated team member gym with free access 7 days a week
- Benefit – Discounted rates for Conrad Team members across a wide range of retailers
- Development – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
- Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
- Maternity & Paternity – Paid leave for those that qualify
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On shift – complimentary meals on duty
The Job Role
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Ensure the accurate administration of all bookings for bedrooms or restaurant reservations and related correspondences including billing details
The ideal candidate should be
Someone who has a passion for hospitality Someone who is motivated to deliver great customer service Someone who has a luxury mind set – to our team this is someone who can develop a strong sales and marketing plan to aid in the company’s success Someone who is a team player – collaborative, flexible, fun and dynamic Someone who has previous reservations and administration experienceSource: Hospitality Online
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