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Regulatory Response Associate

3 months ago

Ireland PE Global (UK) Full time

The Role

PE Global are recruiting for a Regulatory Response Associate for our US Multinational accommodation services client based in Dublin CC. 11 -month contract- remote role initially then will move to hybrid.

Job Responsibilities

  • Manage complex, sensitive, and/or urgent cases that might pose a significant risk to the brand or ability to operate in different countries, cities, and municipalities.
  • Handle highly sensitive Discrimination cases and escalations involving e-Staff and Legal team, along with around the clock execution meeting expected SLAs.
  • Deliver a superior community experience for all executive cases, including, but not limited to, collaborating with other teams, navigating ambiguous situations and breaking down silos to resolve issues in a timely manner.
  • Meet performance expectations regularly and own time management efficiently to deal with different types of work assignments (tickets, queues, initiatives, reports, correspondence, stakeholder management, etc),
  • Mastering and maintaining knowledge of company policies and procedures inside and
  • out, being an expert in compliance, policy, legal, local regulations, consumer bodies, and brand risk topics.
  • Providing upward feedback, regarding the status of regulatory cases, communicating regularly with supervisors and managers.
  • Compile incident reports at the direction of leadership and maintain high levels of confidentiality while performing investigations.
  • Working closely with stakeholders to align on case strategy.

Education and Experience

  • 1 years’ experience working in a legal, policy or regulatory fields preferred
  • Fluency in French & Italian ideally
  • Strong analytical and investigations skills, able to compile reports and analyse data.
  • Strong verbal and written communication skills
  • Experience in client-facing roles; comfortable making/taking customer calls
  • Interest in legal/policy/consumer bodies issues and how they apply
  • Excellent time management, negotiation and conflict resolution skills.
  • Able to handle sensitive casing by taking difficult decisions and thinking out of the box while being mindful of overall impacts on the brand.

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up-to-date CV to aisling.oleary@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****

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