Sky Mobile Ireland Service Manager

1 month ago

Ireland Sky UK Full time

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do:

  1. Establish Sky Mobile as the leading MVNO in Ireland by leveraging shared network services and capabilities provided by Group & UK Technology and developing unique features that will differentiate Sky in the Irish market.
  2. Performance management of key technology capabilities encompassing the full customer lifecycle and journeys including Sales, Credit Risk & Fraud, Provisioning, Number Porting, Network and Roaming Services, Assurance, Smartphone Devices and SIM card capabilities.
  3. Governance and Technology relationship management of the Host Network Operator, Suppliers and Third Parties and provide an escalation path for resolving high impact, customer experience and technical issues.
  4. Working with Sky Ireland Commercial and Product teams, identify and lead customer experience and service performance improvement initiatives to increase sales opportunities, optimise network customer experience and customer assurance processes.
  5. Translate data insights from customer feedback, trials, proof of concepts and systems to identify new revenue opportunities, cost savings, product and proposition enhancements.
  6. Provide inputs on key strategic discussions and decisions that will shape our Sky Mobile product and technology roadmaps and leverage the best of breed opportunities for the Irish market.

What you'll bring:

  1. Knowledge or experience of Sky Mobile services, technologies and platforms – ideally for an MVNO/ Mobile Network Operator or from a customer focused technology role.
  2. Experience in planning and launching of new product with a high quality of service and the right service economics.
  3. Relationship building skills and ability to deliver in a matrix organisation through others.
  4. Strong interpersonal, communication, negotiation and persuasion skills.
  5. Ability to simplify complex technical jargon to non-technical audience, and ability to communicate to senior stakeholders.
  6. A self-starter, able to work under pressure with a high pace of technology change while maintaining focus on the strategic goals.

Team overview:

Group Service Management drives excellence across all of Sky’s products and ensures that they are constantly available, achieving high levels of performance most economically. Our teams are involved in all Sky products across every customer touch point and are passionate about ensuring customers can connect to the content that they love.

Building on the success of Sky Mobile in the UK, we are looking to extend services and provide a compelling Quad Play proposition for our customers in Ireland. With increasing access to fast mobile internet and digital content, customers are looking for a trusted provider that can offer TV, broadband and mobile products.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  1. Sky Q, for the TV you love all in one place.
  2. Discounted mobile and broadband.

Your office base:

Dublin
Our striking Ireland HQ has an A-list location on Burlington Road, walking distance from central Dublin. Grand Canal Dock and Pearse train stations are both around 1.5km away, and we’re a short stroll from the buses of Baggot Street, Leeson Street and Waterloo Road. There’s plenty of parking for cyclists and drivers, too.

Inclusion:
Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky.

We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

There’s more to our work than work. We’ve built an inclusive culture where we can learn from each other and innovate together. There’s plenty of opportunities for you to explore what you’re passionate about.

#J-18808-Ljbffr

  • Product Manager

    1 month ago

    Ireland NTT DATA, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Product Manager -...

  • Service Delivery Manager

    1 month ago

    Ireland Interstate AC Service Full time

    eir evo talent are currently seeking applicants for a Service Delivery Manager. This is a Fixed Term Contract (12 months) position located with our client in Dublin 8. This is a hybrid role requiring 2 days on site. Responsibilities: Full ownership for the transition of all ICT projects and services into the Service Management function. This includes...

  • Mobile cleaner

    1 month ago

    Ireland Suir Engineering Full time

    Location: On site / Dublin, Ireland Job Type: Permanent / Full-time Sector and Subsector: Facilities Management | Cleaner Hourly Fixed Salary: €14.50 Neylons Facility Management is currently recruiting Full-time Mobile Cover General Operative staff for numerous sites in and around Dublin. Monday to Sunday in rotation!!! Working hours between...

  • Cloud Support Engineer

    2 months ago

    Ireland Amazon Full time

    Cloud Support Engineer (Developer and Mobile Services), Support Engineering Job ID: 2661012 | Amazon Web Services New Zealand Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public...

  • Service Delivery Manager

    4 weeks ago

    Ireland Bank of Ireland Full time

    What is the opportunity? You will have the opportunity to play an important role for Technology Services and Group IT in the Management and Delivery of Digital Services which are at the heart of our relationship with our customers, and form our most strategic channel. In this Role, you will Accountability for end-to-end service delivery of a portfolio...

  • Senior Business Analyst

    3 weeks ago

    Ireland Nexient LLC Full time

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Responsibilities Work with colleagues & cross-functional teams in an Agile environment to produce and own business user requirements, functional...

  • Accountant Client Portfolio Manager

    2 months ago

    Ireland CPA Ireland Full time

    Accountant Client Portfolio Manager – Tullamore, Co. Offaly. Are you ready to help great clients build the future? We are seeking an Accountant Client Portfolio Manager to join our talented team of proactive professional advisors. Based in our Tullamore, Co. Offaly office with blended WFH, this role is an excellent opportunity to build a rewarding...

  • Marketing Director

    2 months ago

    Ireland gesund Full time

    Marketing Director (m/w/d) - München oder Mobile Office Deine Aufgaben gesund.de ist eine junge digitale Plattform, die wie keine andere Endverbraucher:Innen mit Apotheken, Ärzt:innen und Sanitätshäusern zusammenbringt und damit die flächendeckende lokale Gesundheitsversorgung unterstützt und sicherstellt. Wir haben den Anspruch, gesund.de...

  • Development Project Manager

    1 month ago

    Ireland Copenhagen Infrastructure Service Co. Full time

    Copenhagen Infrastructure Service Company (CISC) – a company working exclusively for the global fund management company Copenhagen Infrastructure Partners (CIP), is currently looking for a Development Project Manager to join the team in Dublin, Ireland. The role The Development Project Manager is responsible for delivering projects to reach Final...

  • Senior Software Engineer Ireland

    2 weeks ago

    Ireland Zoom Full time

    Senior Software Engineer Ireland Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included, no matter where they work. We are committed to our customers, obsessed with improving employees’ working lives, and driven by results. From automotive, technology, manufacturing, logistics,...

  • Ghostwriting Services In Ireland

    3 weeks ago

    Ireland A1 Recovery & Dismantlers Ltd Full time

    We are the GHOST WRITING.IE company that deliver their ghostwriting services 24/7. Our services includes: Dissertation ghostwriting, Autobiography ghostwriting and many more services that will give you your desired satisfaction. If you want to avail our most reliable service you can contact us we will assist you according to your requirements. Social...

  • Senior Consultant

    1 month ago

    Ireland BDO Ireland Full time

    Senior Consultant – Risk and Advisory Services ( Financial Services) Department: Risk and Advisory Services Employment Type: Permanent Location: Dublin Description BDO Ireland is currently seeking a dynamic Senior Consultant to join our Financial Services team . We are looking for someone who is eager to embrace a fresh challenge within our...

  • Expense Analyst Dundalk, Ireland

    3 weeks ago

    Ireland Graebel Companies Inc. Full time

    Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in...

  • Service Designer

    2 months ago

    Ireland Vodafone Full time

    Business Area: Local Vodafone Business Unit Posting Country: Ireland Date Posted: 18 Jul 2024 Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that...

  • 48 Digital Manager

    1 month ago

    Ireland Three Ireland (Hutchison) Limited Full time

    Hello, fancy joining us in a brand built to change up mobile? We’re 48 Mobile , a sub brand of Three Ireland . The brand that celebrates people just like you & us – people who make smart choices. We run on Ireland’s Best Network; Three and our history is full to the brim with innovations that have set us apart from others in the industry. We have...

  • Deputy Store Manager

    3 weeks ago

    Ireland Lidl Ireland Full time

    Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Do you enjoy leading by example? This could be your next career move. Come and talk to us, to see what we’re all about. Please note that as part of your application you will be...

  • Customer Assistant Phoneshop

    2 months ago

    Ireland Tesco Ireland Full time

    About the role We are looking for Tesco Phoneshop Team Members in this store. Every part of Tesco Mobile puts our customers first – our tariffs, our shops, and our award-winning Customer Care. We’ve teamed up with 3 giving our savvy customers 99% coverage. In our stores, our colleagues aren’t on commission. It’s all about finding our customers the...

  • Deputy Store Manager

    3 weeks ago

    Ireland Lidl Ireland Full time

    Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Do you enjoy leading by example? This could be your next career move. Come and talk to us, to see what we’re all about. We are looking for Deputy Store Managers to join our brand...

  • Senior PM, Project

    1 month ago

    Ireland 1020 ADBV Ireland Full time

    Senior PM, Project / Program Management (Eng) Senior PM, Project / Program Management (Eng) Locations: Ireland, Limerick Time Type: Full time Posted on: Posted 30+ Days Ago Job Requisition ID: R241646 Company Overview: Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable...

  • Customer Marketing Manager

    2 weeks ago

    Ireland Haleon Full time

    Customer Marketing Manager - Ireland We are currently hiring a Customer Marketing Manager for our Dublin site. The purpose of this role is: To support the delivery of our brand sales, share, profit and GM% at least to plan. To develop and implement best in class & high-impact, multi-channel segmented shopper strategies and plans aligned to...