State Service Administrator

Found in: beBee S IE - 3 weeks ago

Dublin South, Ireland Walters People Full time

State Service Administrator - Dublin South

Our client a global automotive company are currently hiring a State Service Administrator for their office in South Dublin

Job Purpose
This role will provide administrative support within a team structure. It is a customer/supplier interfacing role which will necessitate daily contact via telephone and email. You will provide full administrative support and work in line with our detailed processes and procedures to ensure we provide excellent service levels to our internal and external clients. You will provide support to the team with all day to day and project requirements including data updates and analysis, logistical and planning requirements.

Key Responsibilities
To ensure the highest level of customer service in relation to:
▪ Day to day administration contact within the State Services Team
▪ Proactively working on scheduled events and daily/weekly/monthly tasks
▪ To provide accurate and consistent responses in line with agreed time lines
▪ Dealing with day-to-day enquiries via phone and email
▪ Managing email queries through the dedicated team in-box's
▪ Provide administrative support to the team including but not limited to fuel cards, toll tags,
arranging vehicle collections & hire cars, fines processing, road tax, new vehicle ordering &
deliveries and GPS management
▪ CVRT Administration – liaising with Technical Managers and Suppliers ensuring all vehicles are legal and road worthy and managing weekly & monthly reports
▪ To be responsible for the Administration – daily management of system changes required –
location movements, cost centre changes, mileage updates, management of pool and surplus fleets etc.
▪ Updating systems and data entry
▪ Attending regular team meetings – managing meeting minutes and actions required
▪ Respond to all information requests in a timely and professional manner
▪ Liaising with other departments to resolve various issues
▪ Ensure that all procedures and processes are adhered to
▪ Undertake any reasonable role related duties which may be required from time to time.


Knowledge, Skills & Experience
▪ Must have at least 1 year's experience in an administrative role
▪ Excellent communication skills, both written and verbal along with a polite, friendly and
diplomatic manner
▪ Should have strong customer service skills
▪ Must have strong attention to detail and display a high level of accuracy
▪ Computer literate with an excellent knowledge of Microsoft Excel, Word, PowerPoint & Outlook
▪ Good team player – must enjoy being part of, and actively participating in a team environment
▪ Good interpersonal skills and have an ability to build rapport with clients and drivers
▪ The ability to see issues through to completion and work to deadlines
▪ Ability to think and take initiative, identify inefficiencies, and have the confidence to make
decisions when required.
▪ Good time management skills, managing fluctuating workloads & organisation and prioritisation of daily tasks
▪ Must be seen to be calm and assured under pressure
▪ Must be seen as positive and enthusiastic demonstrating a “can do” attitude
▪ Previous experience in the car industry would be an advantage

Please email your CV to Eimear.divney@walterspeople.com if you are interested in this role

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