State Service Administrator

4 weeks ago


Dublin South, Ireland Walters People Full time

State Service Administrator - Dublin South

Our client a global automotive company are currently hiring a State Service Administrator for their office in South Dublin

Job Purpose
This role will provide administrative support within a team structure. It is a customer/supplier interfacing role which will necessitate daily contact via telephone and email. You will provide full administrative support and work in line with our detailed processes and procedures to ensure we provide excellent service levels to our internal and external clients. You will provide support to the team with all day to day and project requirements including data updates and analysis, logistical and planning requirements.

Key Responsibilities
To ensure the highest level of customer service in relation to:
Day to day administration contact within the State Services Team
Proactively working on scheduled events and daily/weekly/monthly tasks
To provide accurate and consistent responses in line with agreed time lines
Dealing with day-to-day enquiries via phone and email
Managing email queries through the dedicated team in-box's
Provide administrative support to the team including but not limited to fuel cards, toll tags,
arranging vehicle collections & hire cars, fines processing, road tax, new vehicle ordering &
deliveries and GPS management
CVRT Administration – liaising with Technical Managers and Suppliers ensuring all vehicles are legal and road worthy and managing weekly & monthly reports
To be responsible for the Administration – daily management of system changes required –
location movements, cost centre changes, mileage updates, management of pool and surplus fleets etc.
Updating systems and data entry
Attending regular team meetings – managing meeting minutes and actions required
Respond to all information requests in a timely and professional manner
Liaising with other departments to resolve various issues
Ensure that all procedures and processes are adhered to
Undertake any reasonable role related duties which may be required from time to time.

Knowledge, Skills & Experience
Must have at least 1 year's experience in an administrative role
Excellent communication skills, both written and verbal along with a polite, friendly and
diplomatic manner
Should have strong customer service skills
Must have strong attention to detail and display a high level of accuracy
Computer literate with an excellent knowledge of Microsoft Excel, Word, PowerPoint & Outlook
Good team player – must enjoy being part of, and actively participating in a team environment
Good interpersonal skills and have an ability to build rapport with clients and drivers
The ability to see issues through to completion and work to deadlines
Ability to think and take initiative, identify inefficiencies, and have the confidence to make
decisions when required.
Good time management skills, managing fluctuating workloads & organisation and prioritisation of daily tasks
Must be seen to be calm and assured under pressure
Must be seen as positive and enthusiastic demonstrating a "can do" attitude
Previous experience in the car industry would be an advantage

Please email your CV to if you are interested in this role



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