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Transportation Administrator

2 months ago

Dublin, Ireland Stericycle Full time
About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

To provide a high level of professional customer service to SRCL clients and general administrative support to transport and site operations. To ensure all driver daily activities are closed out on SteriWorks accurately, paperwork filed for future inspection and contribute to the overall team and department success.

Key Job Activities:

Provide effective customer service to SRCL customers.

Administration support to the transport and operations department.

Validation of route sheets and ADR's against SteriWorks.

Manage unbilled for all routes on a daily basis:  generate, investigate and amend accordingly.

Generate the daily route Logs and fill in relevant information for discrepancies.

Deal with all calls, bookings and waste transfer notes (a regulatory piece of paperwork that is required for all pickups of medical / chemical waste).

Answering phone calls.

Responding to queries.

Communicating with drivers.

Printing tags.

Sending out stock items to clients.

Look after home patient contracts – Baxter / VHI / Hibernian/ Fannin Healthcare.

Setting up new home patients.

Ringing SQ clients to confirm collection requirements.

Ringing Oncall/ No waste SQ clients.

Willing to support other team members if and when needed, by prioritising backlog in the Transport office.

Education:

Required Education:  High School or equivalent

University/college education or equivalent experience.

Experience (EMEAA):

Required Years of Experience:   2+ years

Preferred Experience:   Good knowledge & understanding.

Previous experience in a customer service business.

Excellent organisational skills and attention to detail.

Excellent communicator.

Provide excellent customer service at all times and customer focused is essential.

Ability to work without supervision.

Ability to manage time and complete multi tasks in line with timescales.

Good people skills with the ability to build up relationships both internally and externally.   

Team player, able to work effectively under pressure and who is looking for a challenge.  

Good knowledge of information technology especially CRM tool, Microsoft Office and Steripoint.

Certifications and/or Licenses: Benefits:

Stericycle offers you:

  • Contributory Pension Scheme
  • Life Insurance
  • Access to SteriCares, our employee support fund
  • Stericycle University – Our online library of self-development & learning
  • Annual performance related pay review.
  • Referral Scheme (Earn by introducing people in your network to the Stericycle family)
  • Flu voucher
  • Eye Test voucher

And more…

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.