IT support Engineer

Found in: beBee S IE - 2 weeks ago

Ireland Collins McNicholas Recruitment Full time

Our client, A world leader in Medical Technology is currently looking to hire an IT support engineer to provide software and hardware support to their employees based in Offaly and Dublin. This role is an excellent opportunity to gain exposure to the full Microsoft technology stack (Office 365, Azure Active Directory, Outlook etc.) along with Datacenter management exposure (training provided). Career progression is something this company strongly values and this is evident with this role as it is essentially a step to a System Administrator role. This company also provide an excellent work life balance allowing you to enjoy your time outside of work too

Responsibilities:

  • Monitor Helpdesk ticketing system.Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user education.

  • Conduct initial basic instruction for PC, phone and application access (Basic training for New Hires).

  • Provide after-hours support to end-users and I&O staff, as needed when on call.

  • Management of multifunctional and standalone printing devices (paper and label)

  • MFG and Labs systems support such as HMI / SCADA / IO.

  • Building access control and security

  • Support remote site under responsibilities of Regional Manager, I&O

  • Support validation activities related to MFG process.

  • Multifactor Authentication (MFA)

  • Windows Intune Mobile Device Management.

  • Manage and support endpoint devices (PCs and iOS devices) with SCCM / SCEP / Windows Intune applications.

  • Manage telecom systems (PBX)

  • Apply standard corporate workstation image and deploy equipment to new employees.Re-image existing employee PCs, as needed, without the loss of data.

  • Recommend, deploy, and maintain hardware solutions, to include end-user computing, mobile, servers, network equipment, and related devices.

  • Follow documented procedures, Integra SOP’s and controls (permission reviews, backups, test restores, patching etc.). Must maintain required evidence of compliance and provide said evidence during SOX testing.

  • Create, maintain, and delete Windows Active Directory objects in accordance with company standards.

  • Data Center management (Environmental Controls, Power, & Cabling)

Requirements:

  • Associate degree in an Information Technology discipline or equivalent combination of experience and education.

  • Bachelor’s degree in Computer Sciences of Information Technology or equivalent combination of experience and education.

  • 1 – 3 years’ experience in a similar role, ideally in a multinational or multi-site environment.

  • ServiceDesk experience Level 1 and 2 particularly valued.

  • Demonstrated knowledge of Windows Active Directory, Microsoft Office Suite, Microsoft Office 365, TCP/IP protocol and Windows desktop/laptop systems.

For more information about this unique opportunity, please apply or contact Cathal Herron: cathal.Herron@Collinsmcnicholas.ie

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