After Sales Technical Representative
Found in: beBee S IE - 3 weeks ago
After Sales Technical Representative
Key Responsibilities:
⢠Support Dealer Network with the provision of technical support through CQS (centralÂ
quality system) and follow up Dealer technical reports.
⢠Attend to Dealer technical queries (telephone/email).
⢠On-site technical support to network when necessary.
⢠During Dealer visits check Dealer workshops for Technical Information systemsÂ
usage.
⢠Advise Training Department on Dealer requirements regarding technical competencyÂ
improvements.
⢠Write reports on field visits, vehicle, and Dealer facility.Â
⢠Write field technical reports to TME / TMC.
⢠Liaison with TME/ TMC on all technical matters.
⢠Investigate and report on and resolve technical issues.
⢠Support Customer Relations Department with Network CR related issues.
⢠Implement Campaigns with network training when necessary.
⢠Follow technical / general training as required.
⢠Prepare presentation for regional technical meetings held twice yearly.
⢠Support internal departments with technical queries (Training, Warranty, Parts,Â
Product etc.)
Skills & Experience:
⢠A minimum of five yearsâ experience in a similar position either at distributor level orÂ
with a main Dealer franchise.
⢠Specialist skills in the area of vehicle electronics, modern diesel engine technologyÂ
and troubleshooting.
⢠Excellent customer service skills, responding to requests in an efficient manner.
⢠Ability to communicate effectively at all levels.
⢠Excellent organisational skills.
⢠Ability to prepare easy to read reports and information.
⢠Effective communication, listening and presentation skills.
⢠Strong computer skills, particularly in MS Excel, Word, and Power Point.
⢠Full, clean driversâ licence.
Benefits:
⢠Company Car.
⢠Mobile phone and laptop.
⢠PCP Staff Vehicle Purchase Scheme available.
⢠Onsite Gym with classes.
⢠Onsite Canteen facilities.
⢠Defined contribution Pension Scheme.
⢠Comprehensive learning and development opportunities and support for furtherÂ
education.
⢠26 days holidays with the option to purchase additional holiday days.
⢠Employee Assistance Programme.
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