After Sales Technical Representative

4 weeks ago


Dublin, Ireland Cpl Healthcare Full time

After Sales Technical Representative

Key Responsibilities:

• Support Dealer Network with the provision of technical support through CQS (central

quality system) and follow up Dealer technical reports.

• Attend to Dealer technical queries (telephone/email).

• On-site technical support to network when necessary.

• During Dealer visits check Dealer workshops for Technical Information systems

usage.

• Advise Training Department on Dealer requirements regarding technical competency

improvements.

• Write reports on field visits, vehicle, and Dealer facility.

• Write field technical reports to TME / TMC.

• Liaison with TME/ TMC on all technical matters.

• Investigate and report on and resolve technical issues.

• Support Customer Relations Department with Network CR related issues.

• Implement Campaigns with network training when necessary.

• Follow technical / general training as required.

• Prepare presentation for regional technical meetings held twice yearly.

• Support internal departments with technical queries (Training, Warranty, Parts,

Product etc.)

Skills & Experience:

• A minimum of five years’ experience in a similar position either at distributor level or

with a main Dealer franchise.

• Specialist skills in the area of vehicle electronics, modern diesel engine technology

and troubleshooting.

• Excellent customer service skills, responding to requests in an efficient manner.

• Ability to communicate effectively at all levels.

• Excellent organisational skills.

• Ability to prepare easy to read reports and information.

• Effective communication, listening and presentation skills.

• Strong computer skills, particularly in MS Excel, Word, and Power Point.

• Full, clean drivers’ licence.

Benefits:

• Company Car.

• Mobile phone and laptop.

• PCP Staff Vehicle Purchase Scheme available.

• Onsite Gym with classes.

• Onsite Canteen facilities.

• Defined contribution Pension Scheme.

• Comprehensive learning and development opportunities and support for further

education.

• 26 days holidays with the option to purchase additional holiday days.

• Employee Assistance Programme.

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