Current jobs related to Technical Support Engineer - Galway - SAP

  • Technical Support Specialist

    4 weeks ago

    Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160...

  • Technical Support Associate

    3 months ago

    Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160...

  • Senior IT Support Engineer

    1 month ago

    Galway, Ireland Reperio Human Capital Full time

    Senior IT Support Engineer Contract | €220-€270/day | Galway | HybridA client of mine is seeking a Senior IT Support Engineer to join their team in Galway. This role will focus on providing Level 2 and Level 3 support while also taking part in key infrastructure projects. The ideal candidate will have experience in a Microsoft-centric environment and be...

  • French Technical Support Associate

    2 months ago

    County Galway, Ireland Cpl Full time

    Technical Support Associate – French OverviewMy client is multinational medical devices and health care company based in Galway, Ireland, they are hiring for an English and French speaking Technical Support Associate. The successful candidate will report to the EME/APAC Technical Support Team Lead in a fast-paced department Technical Support...

  • Technical Life Cycle

    3 weeks ago

    Galway, Ireland Life Science Recruitment Ltd Full time

    Job title: Technical Life Cycle & Engineering Manager Location: Ballybrit, Galway Hybrid working model Benefits: Excellent salary, bonus, pension, healthcare and opportunity to grow your career with hugely exciting Medical Device organisation. About the role: The role leads a multi-functional team in the development and production of medical devices used for...

  • Production Support Engineer

    7 months ago

    Galway, Ireland Chipright Full time

    Production Support Engineer Installation, upgrade, calibration and maintenance of our client's systems according to quality standardsTroubleshooting, diagnose and repair of systems.Integration of systems and services into customer’s environmentInstall, adapt and configure systems software (e.g. Operating System, Tester Software, tools, etc.) according to...

  • IT Support Engineer

    3 weeks ago

    Galway, Ireland Prevos Solutions Full time

    IT Support Engineer Prevos Solutions is a dynamic and growing Managed IT Service provider based in Galway. We are currently seeking an IT Support Engineer that wants to forge an IT career with no upper limit. This position is an opportunity for someone grow and develop their IT skill in an environment that values and rewards continuous learning. JOB...

  • Maintenance Support Technician

    3 weeks ago

    Galway, Ireland CareerWise Recruitment Full time

    A Maintenance Support Technician is required by Careerwise recruitment to work with a Galway based manufacturing company. THE ROLE: Carry out preventative maintenance and calibrations as per work instructions (mechanical aptitude required). Upkeep of services sitewide i.e., Heat, Water, Gas, Elec, Air con, compressed air. Provide support as required for new...

  • Technical Project Manager

    5 days ago

    Galway, Ireland Sterling Engineering Limited Full time

    Technical Project ManagerI am excited to present an opportunity to join a dynamic and forward-thinking team in a fast-paced, evolving market. This role offers the chance to innovate, collaborate with cutting-edge technology, and work in alignment with industry best practices.As a Project Manager within the team you will need strong technical expertise,...

  • Equipment Engineer

    3 weeks ago

    Galway, Ireland Wallace Myers International Full time

    Job Title: Equipment Engineer Roles & Responsibilities: Maintenance Management: Develop, implement, and manage comprehensive maintenance programs for all equipment. Schedule and oversee preventive maintenance tasks to minimize equipment downtime and extend the lifecycle of assets. Coordinate and execute maintenance activities, including troubleshooting,...

  • Manufacturing Engineer

    2 weeks ago

    Galway, Ireland CareerWise Recruitment Full time

    A Manufacturing Engineer is required by CareerWise Recruitment for our Galway based client who design and Manufacture Medical Devices. Main responsibilities are to maximize the performance of manufacturing processes within the company through providing high impact technical/operational support, and by developing processes to the highest possible standards....

  • Requirements Engineer

    5 months ago

    Galway, Ireland Chipright Full time

    Requirements EngineerJob Description:Perform requirements engineering activities for complete product development cycle in the area of CMOS image sensors.Work with product management and engineering teams on requirements specifications.Understanding, clarification and structured documentation of functional and non-functional requirements of products. This is...

  • Equipment Engineer

    3 weeks ago

    Galway, Ireland CareerWise Recruitment Full time

    An Equipment Engineer is required by CareerWise Recruitment for our medical device manufacturing client based in Galway for a full time, permanent role. The Equipment Engineer will manage the maintenance of equipment and be responsible for ensuring the reliability, efficiency, and safety of all equipment through effective maintenance strategies and programs....

  • Senior Geotechnical Engineer

    5 months ago

    Galway, Ireland Arup Full time

    A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, Arup is the creative force at the heart of many of the world’s most prominent projects in the built environment. We believe that flexible arrangements, such as hybrid working, create a more inclusive way of working that supports...

  • Global Sourcing Technical Project Manager II

    3 weeks ago

    Galway, Ireland Boston Scientific Full time

    Additional Locations: Ireland-Cork; Ireland-Clonmel Our Mission: At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from...

  • IT Support Technician

    1 month ago

    Galway, Ireland Reperio Human Capital Full time

    IT Support Technician Contract | €200-€230/day | Galway | HybridA client of mine is looking for an IT Support Technician to provide Level 2 support in a fast-paced environment. You will handle troubleshooting, system maintenance, and support for a Windows-based infrastructure. The role involves working on both daily IT issues and assisting with key IT...

  • Hardware Engineers

    6 months ago

    Galway, Ireland Chipright Full time

    Hardware Design Engineers Chipright are looking for experienced Hardware Design Engineers for our Irish Client to work on the development of hardware in order to enable the next generation of Advanced Driver Assistance Systems. Responsibilities Research and Develop Hardware design solutions for Advanced Driver Assistance SystemsSchematic design and...

  • Mechanical Design Engineer

    3 weeks ago

    Galway, Ireland Gertek Project Management Full time

    GerTEK is an engineering consultancy company specialising in project management, talent solutions and commissioning qualification and validation services. We partner with many of the world's largest life science & technology companies who entrust in us to deliver their most strategic and important projects with our technically strong personnel ensuring all...

  • Quality Engineer II

    6 days ago

    Galway, Ireland Medtronic Vascular Galway UC Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Medtronic At Medtronic, we value what makes you unique. Be part of a company that thinks...

  • Fire Engineer

    4 months ago

    Galway, Ireland Jensen Hughes Full time

    Company OverviewAt Jensen Hughes, we lead with our Purpose + Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride since 1939. Today, our expertise extends broadly across closely...

Technical Support Engineer

4 months ago

Galway, Ireland SAP Full time

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

PURPOSE AND OBJECTIVES

Public Cloud ERP – CPQ is seeking a dedicated and technically proficient Technical Support Engineer to join our dynamic Public Cloud ERP - Configure Price Quote (CPQ) team. The role focuses on providing exceptional support for our global customer base, ensuring the efficient and effective resolution of technical issues related to our cloud platforms and integrated systems. This position offers the opportunity to engage with a wide range of technologies and develop a deep understanding of our product ecosystem, contributing to customer satisfaction and product improvement. As a Technical Support Engineer, you will troubleshoot and resolve customer issues efficiently across various support channels, including Cases, Expert Chat, and Schedule an Expert etc. You will continuously enhance your knowledge of cloud platforms, Python, REST/SOAP APIs, SQL Server, and integrating products such as C4C, CPI, and Variable Configurator to provide comprehensive support. Delivering high-quality support to our diverse, global customer base, you will adapt to different time zones, cultural contexts, and technical requirements to meet their unique needs.

Fostering strong relationships with customers through proactive communication, demonstrating empathy, and providing clear, concise, and effective solutions to their problems will be essential for achieving high customer satisfaction. Flexibility in adapting to new tasks, processes, and requirements that reflect the evolving needs of the global product support organization is crucial. By achieving these objectives, the Technical Support Engineer will contribute significantly to the success of Public Cloud ERP – CPQ, ensuring our customers receive the best possible support experience and maintaining our reputation for technical excellence and customer focus.

 

Functionally, some key tasks are listed below:

  • Analyze and resolve customer incidents using knowledge databases and debugging skills.
  • Report errors and suggest possible resolutions to development support teams.
  • Provide consultation to customers on procedural issues and queries.
  • Deliver Mission Critical Support during scheduled weekend and evening shifts.
  • Create and maintain content for the technical knowledge database.
  • Manage all aspects of the engineer end-to-end workflow (Pulse, Swarming, KCS, etc.).
  • Utilize resources within the portfolio to advance and develop your own career.

 

If successful, you’ll join an experienced team locally in Galway, Ireland and collaborate with your colleagues globally across teams based in EMEA, AMER and APJ. You’ll support our customers and partners with a cloud mindset and work with industry defining applications across our Public Cloud ERP suite.

 

EXPECTATIONS AND TASKS

 

  • Provide professional, courteous, and prompt technical support across multiple channels for the CPQ (Configure Price Quote) product family.
  • Collaborate with support colleagues locally and globally, as well as other internal organizations, to ensure superior customer service.
  • Document technical solutions in alignment with the KCS methodology, ensuring valuable information is captured and shared.
  • Handle difficult customer interactions and challenging problems independently, maintaining poise and professionalism.
  • Adapt to business needs, including the potential for shift work and weekend support.
  • Actively engage with and drive customer support initiatives, contributing to the continuous improvement of support processes and customer satisfaction.

 

THE PORTFOLIO & DEVELOPMENT

  • As a member of the Public Cloud ERP team and the wider technical support organization, you can expect a strong focus on:
  • Career Advancement: we provide employees with the tools and support needed to develop and advance their careers.
  • Comprehensive Training: Each employee will have a personalized development plan that includes a blend of on-the-job learning and formal knowledge-based training.
  • Supportive Environment: We foster an inclusive culture that values expression, collaboration, individuality, and diversity, allowing you to work with global teams across various nationalities and languages.
  • Exposure to World-Class Cloud Products and Services: You will have the opportunity to enhance your technical skills and SAP knowledge by working on cutting-edge cloud solutions.

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Degree in an IT-related discipline
  • Excellent communication and listening skills.
  • Exceptional customer interaction abilities
  • Strong analytical skills with a good aptitude for problem-solving
  • Team-oriented mindset
  • Ability to collaborate effectively with a global team across multiple time zones.

 

 

WORK EXPERIENCE

  • 1-2 Years of industry experience.
  • Prior experience in Technical Support, Software Development, IT  
  • Strong analytical and debugging skills are advantageous.
  • Familiarity with interfaces, APIs (REST/SOAP),CPI, Variable Configurator and Python scripting is a plus.
  • Knowledge of quoting applications is beneficial.
  • Previous experience with KCS, WIPS, Support process and tools is a plus
  • Experience interacting with customers through various channels (e.g., chat, virtual sessions) is preferred.

 

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

 

Requisition ID: 394449  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

​