Reservations Agent | South Dublin | â¬28K + Benefits

1 month ago


Dublin, Ireland Cpl Full time

 Cpl are delighted to be partnering with a South Dublin Hotel who are seeking a Reservations Agent to join their back office team on a full time permanent contract.


Working hours: 5 days across Monday - Friday (every Sunday off). 8 hour shifts between 9am - 7.30pm.

Excellent benefits on offer (listed below) plus a high standard of continuous training provided.


Please send CV's to aoife.cullen@cpl.ie for immediate consideration.


Main Duties:

·      Manage guest reservations, ensuring that their needs and wants are met and in keeping with the company standards.

·      Give details, and be familiar with hotel facilities, surrounding lovcation and pricing information

·      Up-sell products, facilities and packages that the hotel can offer.

·      Be familiar with entertainment and special events.

·      To confirm in writing to clients the details of their reservations with hotel terms and conditions.

·      To guarantee all reservations to a credit card number of a company account with a completed credit application form.

·      Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.

·      Process all reservation requests, changes and cancellations received by phone and email.

 

Requirements:

  • Ideally 1+ years' experience in a similar role
  • Proficient in Front Office Systems, preferable Hotsoft and MS Office, including email
  • Excellent command of the English language.

What do we offer?

  • Contributory Pension Scheme whereby the company matches contributions up to 3% (minimum service requirement)
  • Complimentary onsite gym membership
  • Staff meals on duty
  • Life Insurance
  • 15% discount in associated supermarket
  • Group family and friendsâ rates on Accommodation
  • Employee Counselling Line
  • Bike to Work Scheme
  • Christmas Savings Scheme
  • Free parking

#CplOSJune24


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