Reservations Agent
3 weeks ago
Cpl are delighted to be partnering with a South Dublin Hotel who are seeking a Reservations Agent to join their back office team on a full time permanent contract.
Working hours: 5 days across Monday - Friday (every Sunday off). 8 hour shifts between 9am - 7.30pm.
Excellent benefits on offer (listed below) plus a high standard of continuous training provided.
Please send CV's to for immediate consideration.
Main Duties:
· Manage guest reservations, ensuring that their needs and wants are met and in keeping with the company standards.
· Give details, and be familiar with hotel facilities, surrounding lovcation and pricing information
· Up-sell products, facilities and packages that the hotel can offer.
· Be familiar with entertainment and special events.
· To confirm in writing to clients the details of their reservations with hotel terms and conditions.
· To guarantee all reservations to a credit card number of a company account with a completed credit application form.
· Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
· Process all reservation requests, changes and cancellations received by phone and email.
Requirements:
- Ideally 1+ years' experience in a similar role
- Proficient in Front Office Systems, preferable Hotsoft and MS Office, including email
- Excellent command of the English language.
What do we offer?
- Contributory Pension Scheme whereby the company matches contributions up to 3% (minimum service requirement)
- Complimentary onsite gym membership
- Staff meals on duty
- Life Insurance
- 15% discount in associated supermarket
- Group family and friends' rates on Accommodation
- Employee Counselling Line
- Bike to Work Scheme
- Christmas Savings Scheme
- Free parking
#CplOSJune24
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