Newskies Help Desk Agent

2 weeks ago

Dublin, Ireland Ryanair Full time

Ryanair are now hiring for a Newskies Help Desk Agent to join Europes Favourite Airline

The role of a Newskies agent is to assist finance, ground operation, airports, call centers etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc. Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centers. This is a permanent position based in our head office in Swords, Co. Dublin.

The team work on a shift pattern of 4 days on/4 days off. The shift times are 6am to 5pm and 1pm to Midnight.

Duties include but are not limited to:

  • Liaise with Ground Operations Training Department pertaining to Airport issues.
  • Notify passengers of delays/cancellation/ schedule changes by email, SMS, PUSH and on the Ryanair Day of Travel App.
  • Update of web notices on Ryanair.com
  • Create Ad hoc disruption videos for the Day of Travel App
  • Create and maintain all access to the reservations system
  • Liaise with systems department regarding any bugs and defects
  • General administration duties

Requirements

  • Previous experience in similar role would be a distinct advantage
  • Previous Airline/Airport experience would be a distinct advantage
  • Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
  • Show a natural ability in problem solving.
  • Proactive approach to dealing with errors/complaints
  • Possess a high level of interpersonal and written skills
  • A good knowledge of Microsoft office
  • Personality traits - Enthusiasm, flexibility, patience and ability to work on your own initiative.
  • Energetic and enthusiastic individual looking to thrive and progress in an expanding company
  • Applicant must be flexible with working hours
  • Applicants must show a natural ability in problem solving.

Benefits

  • Competitive salary
  • Discounted and unlimited travel to over 230 destinations
  • Defined Contribution Pension Scheme
  • Death in Service Benefit – Up to 2 times of annual basic salary
  • 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
  • Option for up to 5 additional unpaid leave days per year
  • Cycle 2 Work Scheme
  • Unrivalled career progression

  • Help Desk Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Window World of Boston Full time

    Help Desk Specialist Technical Certificate of CreditThe Help Desk Specialist technical certificate of credit program is designed to provide on-call technology guidance and support to individuals and organizations via email, telephone, video conference, or through other technology tools. They may work during regular office times or on shifts at night or on...

  • Help Desk Coordinator

    3 weeks ago

    South Dublin, Ireland Broadline Recruitment Group Ltd. Full time

    Help Desk Coordinator Location: Dublin 22 Office Hours: 08:30am – 5:00pm, Monday – Friday Salary: €35k+ Our client in Dublin is in search of a proficient and well-organized Help Desk Coordinator to become part of their team. The Help Desk Coordinator will be responsible for overseeing the efficient operation of our service desk, ensuring timely...

  • Primary Application Support Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Manpower Ireland Full time

    APPLICATION SUPPORT AGENT - DAYTIME SHIFT ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland with a possibility of extension. This position is a Hybrid role based in Dublin.ABOUT SAP As market leader in enterprise application software, SAP helps companies of all...

  • SMCBFI Application Support Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Manpower Ireland Full time

    APPLICATION SUPPORT AGENT - MORNING SHIFT ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a Hybrid role based in Dublin.ABOUT SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run better....

  • Primary Application Support Agent

    4 weeks ago

    Dublin, Ireland Manpower Ireland Full time

    APPLICATION SUPPORT AGENT - DAYTIME SHIFT ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role employed with ManpowerGroup Ireland with a possibility of extension. This position is a Hybrid role based in Dublin.ABOUT SAP As market leader in enterprise application software, SAP helps companies of all...

  • SMCBFI Application Support Agent

    1 month ago

    Dublin, Ireland Manpower Ireland Full time

    APPLICATION SUPPORT AGENT - MORNING SHIFT ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a Hybrid role based in Dublin.ABOUT SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run better....

  • Service Desk Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland SOLAS IT RECRUITMENT Full time

    As a Service Desk Engineer, you will provide first-line technical support, troubleshoot IT issues, and ensure smooth operations for end-users. This role requires strong technical skills, excellent communication, and a customer-focused approach.Responsibilities:Incident Management:Address and resolve service desk tickets, calls, and emails promptly.Technical...

  • IT Service Desk Administrator

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    IT Service Desk AdministratorThe Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.Key Tasks:Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and securityProblem solving of technical...

  • IT Service Desk Administrator

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    IT Service Desk AdministratorThe Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.Key Tasks:Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and securityProblem solving of technical...

  • IT Service Desk Administrator

    1 month ago

    Dublin, Ireland Cpl Full time

    IT Service Desk AdministratorThe Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.Key Tasks:Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and securityProblem solving of technical...

  • Associate Service Desk Administrator

    3 weeks ago

    Dublin, Dublin City, Ireland Allied World Full time

    Job Description - Associate Service Desk Administrator O) Job Description Associate Service Desk Administrator O ) Description We are looking for a dynamic, passionate, and outstanding Associate Service Desk Administrator to add to our growing talented team.You will be part of an exceptional tech team that constantly seeks innovative ways to serve our...

  • Deal Desk Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and...

  • Deal Desk Specialist

    2 weeks ago

    Dublin, Ireland Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit,...

  • Customer Care Agent

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Looking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for youOur client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...

  • Content Moderation Agent

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Are you detailed-oriented?Do you understand/speak German to a B2 level minimum?Are you looking for non phone work?If YES, YES, YES - please continue reading below.The job: Content Moderation Agent - DACH Market Specialist The CompanyYou will be working for a leading global professional services company based in Dublin that's supporting operations of a major...

  • Service Desk Manager, 12month FTC

    1 month ago

    Dublin, Ireland Davy Group Full time

    About usFrom day one, you’ll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland’s future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of...

  • Service Desk Manager, 12month FTC

    1 month ago

    Dublin, Ireland Davy Full time

    About usFrom day one, you’ll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland’s future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of...

  • Service Desk Manager, 12month FTC

    3 weeks ago

    Dublin, Dublin City, Ireland Davy Group Full time

    About usFrom day one, you'll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland's future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of...

  • Tech Support Agent

    3 weeks ago

    Dublin, Dublin City, Ireland AON Full time

    Tech Support Agent – Weekend Shift Are you a problem solver? Do you love communicating with people? Do you have an engaging personality and are keen to work in the field of customer care and support? If so, this is the role for you Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people...

  • Tech Support Agent

    3 weeks ago

    Dublin, Dublin City, Ireland AON Full time

    Tech Support Agent – Weekend Shift Are you a problem solver? Do you love communicating with people? Do you have an engaging personality and are keen to work in the field of customer care and support? If so, this is the role for you Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people...