Service Desk Analyst

2 weeks ago


Dublin, Dublin City, Ireland SOLAS IT RECRUITMENT Full time

As a Service Desk Engineer, you will provide first-line technical support, troubleshoot IT issues, and ensure smooth operations for end-users. This role requires strong technical skills, excellent communication, and a customer-focused approach.

Responsibilities:

  • Incident Management:Address and resolve service desk tickets, calls, and emails promptly.
  • Technical Support:Support and troubleshoot hardware, software, and network issues.
  • Customer Service:Provide exceptional service with clear, empathetic communication.
  • Documentation:Maintain accurate records and update technical guides.
  • Continuous Improvement:Stay current with tech trends and suggest service enhancements.

Qualifications:

  • Degree in IT or related field, or equivalent experience.
  • Proven experience in IT support.
  • Strong knowledge of Windows, Mac OS, and networking.
  • Familiarity with remote desktop tools and help desk software.
  • Excellent problem-solving and communication skills.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

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