Service Desk Analyst
2 weeks ago
As a Service Desk Engineer, you will provide first-line technical support, troubleshoot IT issues, and ensure smooth operations for end-users. This role requires strong technical skills, excellent communication, and a customer-focused approach.
Responsibilities:
- Incident Management:Address and resolve service desk tickets, calls, and emails promptly.
- Technical Support:Support and troubleshoot hardware, software, and network issues.
- Customer Service:Provide exceptional service with clear, empathetic communication.
- Documentation:Maintain accurate records and update technical guides.
- Continuous Improvement:Stay current with tech trends and suggest service enhancements.
Qualifications:
- Degree in IT or related field, or equivalent experience.
- Proven experience in IT support.
- Strong knowledge of Windows, Mac OS, and networking.
- Familiarity with remote desktop tools and help desk software.
- Excellent problem-solving and communication skills.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
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