Service Desk Administrator

2 weeks ago

Dublin, Dublin City, Ireland Broadline Recruitment Group Ltd. Full time

Dublin 22 – Monday to Friday – €32k+ –

Our fantastic client are actively seeking a skilled Office Coordinator in Dublin 22 to become an integral part of the team. The successful individual will play a big role in facilitating the seamless functioning of the customer service and front of house operations. As a growing company, they prioritise delivering outstanding customer service and ensuring seamless operations. Joining this team means being welcomed into a company that values your professional growth, fostering success and collaboration within the company. OB22

Responsibilities:

  • Be the first point of contact, greeting and welcoming customers.
  • Handle a large volume of incoming phone calls and emails efficiently.
  • Schedule and coordinate appointments and meetings.
  • Provide accurate information on products or services.
  • Maintain detailed records of all events and issues.
  • Follow up with customers to ensure satisfaction with services and address any issues.
  • Oversee the inventory of office supplies.

Requirements:

  • Own transport required.
  • 2+ years' experience as a service desk administrator/customer support role.
  • Good knowledge of IT and CRM Systems.
  • Confident with working on your own initiative.
  • Excellent communication and active listening skills.
  • Able to perform effectively in high-pressure environments.
  • Excellent spoken and written communication skills.
  • Strong time management skills, with the ability to prioritise tasks and meet deadlines.

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