service desk manager 12 month ftc
4 weeks ago
SERVICE DESK MANAGER 12 MONTH FTC
An exciting opportunity has opened with my client for a Service Desk Manager. In the role, the successful candidate will:
· Be Responsible for day-to-day management of the Service Desk team.
· Provide both 1st & 2nd level support to users through the team.
· Ownership for all incidents & service requests associated with end users.
· Act as point of contact for all user escalations ensuring a satisfactory outcome on each occasion.
· Troubleshoot issues with ICT services or escalating issues, where appropriate to 3rd level support
· Coordinate the communication associated with critical tickets including priority one & two incidents.
· Ensure Office printing & scanning are performing to the agreed SLA's
· Mentor and provide relevant training to Service Desk along with regular one-to-one meeting and performance appraisals
Role RequirementsAbout you
We are looking for somebody who has the following background and skills:
· Five years relevant work experience
· Knowledge of ITIL principles up to ITIL foundation level
· An excellent day-to-day knowledge of the ICT Service Catalogue
· Microsoft Office product suite knowledge
· Email, messaging and mobile technologies.
This role is being hired on an initial 12 month fixed term basis. The role is offering a hybrid work model and the office locations is Dublin City Centre.
No Sponsorship will be provided. For full spec and details please
-
SERVICE DESK MANAGER 12 MONTH FTC New
2 weeks ago
Dublin, Dublin City, Ireland CPL Full timeSERVICE DESK MANAGER 12 MONTH FTCAn exciting opportunity has opened with my client for a Service Desk Manager.In the role, the successful candidate will: Be Responsible for day-to-day management of the Service Desk team. Provide both 1st & 2nd level support to users through the team. Ownership for all incidents & service requests associated with end users....
-
Capital Actuary-12 Month FTC-Hybrid
2 weeks ago
Dublin, Dublin City, Ireland Zurich Insurance Company Full timeCapital Actuary-12 Month Fixed-Term Contract-HybridThe TCOE is seeking a qualified Capital Actuary to join the TCOE Capital Actuarial team for a 12-month FTC. The role involves working on the production and methodology of the Solvency II Internal Capital Model and other related actuarial and capital management processes to ensure ZIE meets its obligations in...
-
Information Technology Service Desk Manager
2 weeks ago
Dublin, Dublin City, Ireland Realtime Associates Limited Full timeAn exciting opportunity has opened up for a skilled Service Delivery Manager on behalf of a Dublin based client within the Financial Services industry. This us a 12 month Fixed Term Contract.Requirements:Five years of relevant work experience.Familiarity with ITIL principles up to the ITIL Foundation level.Proficiency with the Microsoft Office suite, email,...
-
Service Desk Manager, 12month FTC
2 weeks ago
Dublin, Dublin City, Ireland Davy Group Full timeAbout usWorking at Davy is more than just a job, it's a unique experience. With a history dating back almost a century, we have built strong relationships with clients and nurtured the careers of Ireland's future business leaders. Established in 1926, Davy Group is a central figure in Ireland's wealth and capital landscape, offering a wide range of services...
-
Service Desk Manager, 12month FTC
2 weeks ago
Dublin, Dublin City, Ireland Davy Group Full timeAbout usFrom day one, you'll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland's future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of...
-
Service Desk Analyst
2 weeks ago
Dublin, Dublin City, Ireland SOLAS IT RECRUITMENT Full timeAs a Service Desk Engineer, you will provide first-line technical support, troubleshoot IT issues, and ensure smooth operations for end-users. This role requires strong technical skills, excellent communication, and a customer-focused approach.Responsibilities:Incident Management:Address and resolve service desk tickets, calls, and emails promptly.Technical...
-
Service Desk Coordinator
2 weeks ago
Dublin, Dublin City, Ireland Broadline Recruitment Group Ltd. Full timeService Desk CoordinatorLocation: Dublin 22Office Hours – Monday – FridaySalary: €35k+Our client is looking for an experienced Service Desk Coordinator to join their successful team. The ideal candidate will have previous Helpdesk experience in a fast paced environment or customer service experience. This is a perfect role for someone looking to...
-
Service Desk Administrator
2 weeks ago
Dublin, Dublin City, Ireland Mitie Full timeService Desk AdministratorTeam Operations | Contract type Permanent About Mitie:Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and...
-
IT Service Desk Administrator
4 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeIT Service Desk AdministratorThe Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.Key Tasks:Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and securityProblem solving of technical...
-
IT Service Desk Administrator
2 months ago
Dublin, Dublin City, Ireland Cpl Full timeIT Service Desk AdministratorThe Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.Key Tasks:Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and securityProblem solving of technical...
-
IT Service Desk Administrator
2 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeIT Service Desk AdministratorThe Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.Key Tasks:Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and securityProblem solving of technical...
-
Valuation Manager
2 weeks ago
Dublin, Dublin City, Ireland The Actuary Full timeOJ is currently working on a new Valuations FTC with a leading life insurer based in Dublin. Role: Valuation Actuary/ Valuation Manager FTCDuration: 12-18 monthsLocation: DublinOffice Time: 2 days per week in the central Dublin office is preferred, though there is flexibility for candidates looking for limited travel (1-2 days per month) Salary: Up to...
-
Valuation Manager
2 weeks ago
Dublin, Dublin City, Ireland Oliver James Associates Ltd. Full timeOJ is currently working on a new Valuations FTC with a leading life insurer based in Dublin. Role: Valuation Actuary/ Valuation Manager FTCDuration: 12-18 monthsLocation: DublinOffice Time: 2 days per week in the central Dublin office is preferred, though there is flexibility for candidates looking for limited travel (1-2 days per month) Salary: Up to...
-
Service Desk Team Lead
2 weeks ago
Dublin, Dublin City, Ireland Lex Consultancy Full timeMy client are a leader in financial and legal services who are seeking a dynamic IT Service Desk Team Leader to join the Dublin-based team. Leading a team of 4 and based centrally in Dublin 2, close to St Stephens Green with hybrid working(initially full time on site for training). Reporting to the Dublin IT Manager,the IT Service Desk Team Leader will...
-
Facilities and Office Administrator
2 weeks ago
Dublin, Dublin City, Ireland Walters People Full timeWe are currently recruiting for the role of Facilities and Office Administrator (Urgent Start) on behalf of an Insurance companyFacilities and Office Administrator (Urgent Start)12 month FTC - Potential for extensionHybrid model - Dublin City Centre , some travel required to NavanBrilliant salary and progression offeredResponsibilitiesAssist with all...
-
Associate Service Desk Administrator
2 weeks ago
Dublin, Dublin City, Ireland Allied World Full timeJob Description - Associate Service Desk Administrator O) Job Description Associate Service Desk Administrator O ) Description We are looking for a dynamic, passionate, and outstanding Associate Service Desk Administrator to add to our growing talented team.You will be part of an exceptional tech team that constantly seeks innovative ways to serve our...
-
Technical Services Engineer – 12 month Contract
2 weeks ago
Dublin, Dublin City, Ireland SK biotek Full timeABOUT USSK biotek Ireland, a SK pharmteco company, is a global Contract Development & Manufacturing Company with state-of-the-art facilities in Korea and Ireland. We are part of the wider SK Holdings group with revenues of $88 billion. Our mission is to lead the way in the development, scale-up, and commercial manufacture of highly potent Chemical...
-
Dublin, Dublin City, Ireland Bluecube Technology Solutions Ltd Full timeAbout Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in EuropeWe specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back We have over 1000...
-
Service Desk Administrator
2 weeks ago
Dublin, Dublin City, Ireland Broadline Recruitment Group Ltd. Full timeDublin 22 – Monday to Friday – €32k+ – Our fantastic client are actively seeking a skilled Office Coordinator in Dublin 22 to become an integral part of the team. The successful individual will play a big role in facilitating the seamless functioning of the customer service and front of house operations. As a growing company, they prioritise...
-
SAP Business Analyst
2 weeks ago
Dublin, Dublin City, Ireland Oliver James Associates Ltd. Full timeOliver James have partnered with a leading Enterprise Client based in Dublin who are seeking an experienced SAP 4/Hana Business Analyst to join their rapidly growing team on a 12 month FTC engagement.The role centres around a multi-year transformation programme enabled by SAP S/4Hana. This role requires an experienced business analyst who has worked through...