IT Service Desk Administrator

2 weeks ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

IT Service Desk Administrator

The Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.

Key Tasks:

Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and security

Problem solving of technical issues by diagnosing and researching solutions

Ensure help desk calls are resolved in an efficient and timely manner and where required escalate tickets to senior staff and follow through on issues until resolution

Maintain and support the Multi-Function Device (MFD) Network

Maintain and support of all Audio Visual and Video Conferencing units

Ensure hardware and software assets are tracked in accordance with company procedures

Improve operational efficiency on the service desk by proactively identity recurring issues and updating processes and procedure accordingly

Procurement of hardware, peripherals and software applications as required

Deployment and configuration of desktop hardware and applications

Contribute to the overall planning and delivery of IT services

Working at the IT Hub to provide drop-in services to colleagues

Demonstrate flexibility in undertaking additional tasks that can arise or may be assigned in this role.

Record and track assigned tasks on the IT helpdesk system

Effectively engage and share knowledge with end users on IT related issues

Set up rooms for both in-person and virtual meetings, training, workshops, & room hire.

Attend to IT related storage areas and secure IT recycling.

ADDITIONAL REQUIREMENTS:

Ability to work on own initiative, tight deadlines and to prioritise and resolve problems efficiently is essential

Microsoft Windows background is essential

Good oral and written communications skills and ability to engage effectively with internal and external stakeholders

Strong interpersonal skills and ability to positively contribute to the work of a busy IT team.

Good working knowledge of Microsoft Office applications and interest in use of technology and IT-based systems

Full Driving License

TECHNOLOGIES:

Client operating systems – Windows 10

Microsoft Office 365

Adobe Suite

MS Teams

Skype for Business VoIP solution

Managed iPhones

MDM Intune Solution

FortiClient VPN Remote Access

Lansweeper Asset Management

Crestron/Polycom Video Conferencing

Network Access Protection

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