service desk manager 12 month ftc

2 weeks ago


Dublin, Dublin City, Ireland Cpl Full time

SERVICE DESK MANAGER 12 MONTH FTC

An exciting opportunity has opened with my client for a Service Desk Manager. In the role, the successful candidate will:

· Be Responsible for day-to-day management of the Service Desk team.

· Provide both 1st & 2nd level support to users through the team.

· Ownership for all incidents & service requests associated with end users.

· Act as point of contact for all user escalations ensuring a satisfactory outcome on each occasion.

· Troubleshoot issues with ICT services or escalating issues, where appropriate to 3rd level support

· Coordinate the communication associated with critical tickets including priority one & two incidents.

· Ensure Office printing & scanning are performing to the agreed SLA's

· Mentor and provide relevant training to Service Desk along with regular one-to-one meeting and performance appraisals

Role Requirements

About you

We are looking for somebody who has the following background and skills:

· Five years relevant work experience

· Knowledge of ITIL principles up to ITIL foundation level

· An excellent day-to-day knowledge of the ICT Service Catalogue

· Microsoft Office product suite knowledge

· Email, messaging and mobile technologies.

This role is being hired on an initial 12 month fixed term basis. The role is offering a hybrid work model and the office locations is Dublin City Centre.

No Sponsorship will be provided. For full spec and details please



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