Service Desk Team Lead

2 weeks ago


Dublin, Dublin City, Ireland Lex Consultancy Full time

My client are a leader in financial and legal services who are seeking a dynamic IT Service Desk Team Leader to join the Dublin-based team.

Leading a team of 4 and based centrally in Dublin 2, close to St Stephens Green with hybrid working(initially full time on site for training).

Reporting to the Dublin IT Manager,the IT Service Desk Team Leader will oversee the delivery of high-quality technical support to our employees.


Key responsibilities include:
Leading and mentoring the IT Service Desk team Providing guidance, coaching, and support Managing incoming calls/tickets for timely resolution Acting as an escalation point for complex technical issues Collaborating with other IT teams for continuous improvement Ensuring timely completion of European Starters/Movers/Leavers Utilizing ServiceNow for incident tracking and resolution Analyzing incident trends and identifying root causes Identifying training opportunities for team enhancement Maintaining and updating IT documentation and knowledge base Providing expertise in an ITSM platform, preferably ServiceNow Developing and delivering reports to the IT

Manager Experience Required:
At least 1+ years experience operating as a Team Lead within a busy service desk environment.

Strong technical proficiency in troubleshooting hardware, software, and network issues Previous experience with ServiceNow and ITIL certification preferred Excellent communication and interpersonal skills Ability to prioritize and delegate tasks effectively Benefits & Rewards:

Comprehensive health coverage Competitive vacation packages Educational assistance and professional development programs Savings or pension plan Life and travel insurance Global mental wellness program Sports clubs and social events If you meet the requirements, please send your CV to Ellen via the enclosed link.

Please note only candidates that match the minimum job requirements above will be contacted for this role.

Skills:
Team Leadership ServiceNow IT Support

  • Dublin, Dublin City, Ireland Mitie Full time

    Service Desk AdministratorTeam Operations | Contract type Permanent About Mitie:Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and...

  • Service Desk Analyst

    2 weeks ago


    Dublin, Dublin City, Ireland SOLAS IT RECRUITMENT Full time

    As a Service Desk Engineer, you will provide first-line technical support, troubleshoot IT issues, and ensure smooth operations for end-users. This role requires strong technical skills, excellent communication, and a customer-focused approach.Responsibilities:Incident Management:Address and resolve service desk tickets, calls, and emails promptly.Technical...


  • Dublin, Dublin City, Ireland Cpl Full time

    IT Service Desk AdministratorThe Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.Key Tasks:Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and securityProblem solving of technical...


  • Dublin, Dublin City, Ireland Cpl Full time

    IT Service Desk AdministratorThe Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.Key Tasks:Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and securityProblem solving of technical...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    IT Service Desk AdministratorThe Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.Key Tasks:Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and securityProblem solving of technical...


  • Dublin, Dublin City, Ireland Broadline Recruitment Group Ltd. Full time

    Service Desk CoordinatorLocation: Dublin 22Office Hours – Monday – FridaySalary: €35k+Our client is looking for an experienced Service Desk Coordinator to join their successful team. The ideal candidate will have previous Helpdesk experience in a fast paced environment or customer service experience. This is a perfect role for someone looking to...


  • Dublin, Dublin City, Ireland Allied World Full time

    Job Description - Associate Service Desk Administrator O) Job Description Associate Service Desk Administrator O ) Description We are looking for a dynamic, passionate, and outstanding Associate Service Desk Administrator to add to our growing talented team.You will be part of an exceptional tech team that constantly seeks innovative ways to serve our...


  • Dublin, Dublin City, Ireland Davy Group Full time

    About usWorking at Davy is more than just a job, it's a unique experience. With a history dating back almost a century, we have built strong relationships with clients and nurtured the careers of Ireland's future business leaders. Established in 1926, Davy Group is a central figure in Ireland's wealth and capital landscape, offering a wide range of services...


  • Dublin, Dublin City, Ireland Bluecube Technology Solutions Ltd Full time

    About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in EuropeWe specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back We have over 1000...


  • Dublin, Dublin City, Ireland Realtime Associates Limited Full time

    An exciting opportunity has opened up for a skilled Service Delivery Manager on behalf of a Dublin based client within the Financial Services industry. This us a 12 month Fixed Term Contract.Requirements:Five years of relevant work experience.Familiarity with ITIL principles up to the ITIL Foundation level.Proficiency with the Microsoft Office suite, email,...


  • Dublin, Dublin City, Ireland Broadline Recruitment Group Ltd. Full time

    Dublin 22 – Monday to Friday – €32k+ – Our fantastic client are actively seeking a skilled Office Coordinator in Dublin 22 to become an integral part of the team. The successful individual will play a big role in facilitating the seamless functioning of the customer service and front of house operations. As a growing company, they prioritise...


  • Dublin, Dublin City, Ireland Cpl Full time

    SERVICE DESK MANAGER 12 MONTH FTCAn exciting opportunity has opened with my client for a Service Desk Manager. In the role, the successful candidate will:· Be Responsible for day-to-day management of the Service Desk team.· Provide both 1st & 2nd level support to users through the team.· Ownership for all incidents & service requests associated with end...


  • Dublin, Dublin City, Ireland Cpl Full time

    SERVICE DESK MANAGER 12 MONTH FTCAn exciting opportunity has opened with my client for a Service Desk Manager. In the role, the successful candidate will:· Be Responsible for day-to-day management of the Service Desk team.· Provide both 1st & 2nd level support to users through the team.· Ownership for all incidents & service requests associated with end...


  • Dublin, Dublin City, Ireland Cpl Full time

    SERVICE DESK MANAGER 12 MONTH FTCAn exciting opportunity has opened with my client for a Service Desk Manager. In the role, the successful candidate will:· Be Responsible for day-to-day management of the Service Desk team.· Provide both 1st & 2nd level support to users through the team.· Ownership for all incidents & service requests associated with end...


  • Dublin, Dublin City, Ireland Davy Group Full time

    About usFrom day one, you'll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland's future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of...

  • Team Lead

    2 weeks ago


    Dublin, Dublin City, Ireland Team Relax Full time

    Team Lead Job ProfileControlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for Team Lead, to work at our Ballycoolin location. ResponsibilitiesPlan, allocate and manage resources using standard work principles, ensuring short...


  • Dublin, Dublin City, Ireland CPL Full time

    SERVICE DESK MANAGER 12 MONTH FTCAn exciting opportunity has opened with my client for a Service Desk Manager.In the role, the successful candidate will: Be Responsible for day-to-day management of the Service Desk team. Provide both 1st & 2nd level support to users through the team. Ownership for all incidents & service requests associated with end users....


  • Dublin, Dublin City, Ireland Triangle Computer Services Full time

    Service Desk Administrator – Level 1 Technical Support The Service Desk Administrator - Level 1 position is a critical role in the delivery of Triangle's technical support and managed service business. Our Level 1 resources form part of our ITIL aligned Service Desk function which provides key operational services and incident support to our enterprise...


  • Dublin, Dublin City, Ireland Team Relax Full time

    Work: Hybryd (1 day at the office in Dublin and 4 days remote)Rate: EUR/DAYClientOur client is EU based national flag carrier airline, which was once state-owned but is now a subsidiary of the larger group. It runs both European and transatlantic markets.RoleThe Lead Android Engineer is a mobile software engineering specialist responsible for driving change...


  • Dublin, Dublin City, Ireland It Miami Llc Full time

    The IT Team Lead/System Administrator is responsible for leading the provision of systems to the eir evo organisation, and the support of IT users, remotely and on-site.Eir evo has an internal system administration and support desk for daily support operations – the successful candidate will lead this team to ensure that all of our internal systems are...