Tech Support Agent

Tech Support Agent – Weekend Shift

Are you a problem solver? Do you love communicating with people? Do you have an engaging personality and are keen to work in the field of customer care and support? If so, this is the role for you

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world .

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About Aon's Assessment Solutions

Aon's Assessment Solutions provides clients with powerful tools and insights to help them make better talent decisions at every stage of the employee lifecycle. This includes pre-hire assessments, identifying future leaders, screening for digital skills and agility, and AI-enabled solutions. Aon's Assessment Solutions undertakes 30 million assessments each year in 90 countries and 40 languages.

What the day will look like

Your day-to-day responsibilities will en sure that our customers and clients have a seamless experience throughout their use of our online assessment tools.

Working days will be Saturdays and Sundays, plus 3 other days midweek (these can be agreed together with the team ). Working hours will be 35 per week, flexible working hours during the weekend and from 4pm to 12pm midweek.

Core activities include:

• H elping candidates with their questions concerning the completion of our online testing tools
• B eing the first point of contact for all our customer queries
• P roviding guidance to our customers via email
• D elivering technical support to internal and external clients
• Collaborating closely with the appropriate departments to enable a quick resolution for the candidate
• T he effective use of the systems and tools available to the Support Centre How this opportunity is different Our company emphasizes pioneer thinking, client-centricity, career progression, and personal and professional integrity. This includes havin g a stimulating work environmen t, flat hierarchies and an open, internationally minded tea m, a n encouraging and adaptable team cultur e and opportunities to learn in a dynamic, fast paced working environment . The Tech Support Agent will have the opportunity for long term career progression within Aon whilst working as part of a fun, friendly and collaborative team. Skills and experience that will lead to success
• Experience working in customer service environment and/or in a s ervice/ s upport type role
• Experience with computer systems is desirable but not essential
• Good knowledge of computers and adaptable to using various systems
• Fluent in both verbal and written English and s trong communication skills
• Ability to work on own initiative with a positive attitude to problem-solving
• Excellent attention to detail, accuracy and ability to multitask
• Availability and willingness to work outside of regular hours is required
• Authorised to live and work in Ireland How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself . We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace . #LI-VIRTUAL #LI- GM Tech Support Agent – Weekend Shift Are you a problem solver? Do you love communicating with people? Do you have an engaging personality and are keen to work in the field of customer care and support? If so, this is the role for you Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world . As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. About Aon's Assessment Solutions Aon's Assessment Solutions provides clients with powerful tools and insights to help them make better talent decisions at every stage of the employee lifecycle. This includes pre-hire assessments, identifying future leaders, screening for digital skills and agility, and AI-enabled solutions. Aon's Assessment Solutions undertakes 30 million assessments each year in 90 countries and 40 languages. What the day will look like Your day-to-day responsibilities will en sure that our customers and clients have a seamless experience throughout their use of our online assessment tools. Working days will be Saturdays and Sundays, plus 3 other days midweek (these can be agreed together with the team ). Working hours will be 35 per week, flexible working hours during the weekend and from 4pm to 12pm midweek. Core activities include:
• H elping candidates with their questions concerning the completion of our online testing tools
• B eing the first point of contact for all our customer queries
• P roviding guidance to our customers via email
• D elivering technical support to internal and external clients
• Collaborating closely with the appropriate departments to enable a quick resolution for the candidate
• T he effective use of the systems and tools available to the Support Centre How this opportunity is different Our company emphasizes pioneer thinking, client-centricity, career progression, and personal and professional integrity. This includes havin g a stimulating work environmen t, flat hierarchies and an open, internationally minded tea m, a n encouraging and adaptable team cultur e and opportunities to learn in a dynamic, fast paced working environment . The Tech Support Agent will have the opportunity for long term career progression within Aon whilst working as part of a fun, friendly and collaborative team. Skills and experience that will lead to success
• Experience working in customer service environment and/or in a s ervice/ s upport type role
• Experience with computer systems is desirable but not essential
• Good knowledge of computers and adaptable to using various systems
• Fluent in both verbal and written English and s trong communication skills
• Ability to work on own initiative with a positive attitude to problem-solving
• Excellent attention to detail, accuracy and ability to multitask
• Availability and willingness to work outside of regular hours is required
• Authorised to live and work in Ireland How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself . We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace . #LI-VIRTUAL #LI- GM1