![Manpower Ireland](https://media.trabajo.org/img/noimg.jpg)
SMCBFI Application Support Agent
3 weeks ago
APPLICATION SUPPORT AGENT - MORNING SHIFT
ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a Hybrid role based in Dublin.
ABOUT SAP
As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.
PURPOSE AND OBJECTIVES
As an Application Support Service Desk Agent, you will act as the first point of contact for SAP employees on a suite of SAP Application Products. Support Applications include Contracts & Billing, Sales & Marketing.
Application Maintenance focuses on enhancing existing SAP applications. The primary objective, is to improve the value of the respective application during its operational lifetime by means of, enhancing usability and business relevance. This work typically deals with small noncomplex, changes to existing applications, and each Board Area determines the parameters that define, maintenance, The scope of Application Maintenance includes services that span incident management, service, request, problem management, 24x7 production support, application monitoring, accepting new code from application delivery teams as needed among other activities.
Using our ticket system, you will ensure the IT Incidents and Service Requests are resolved within a given SLA. This is carried out in process driven environment by utilizing our Knowledge Base and collaborating with the next level support team.
EXPECTATIONS AND TASKS
- Fully qualify all incoming IT support tickets in adherence to the agreed SLA.
- Managing problems and incidents and making continuous improvements.
- Documenting applications, system provisioning, housekeeping and system request management.
- Effective monitoring of ticket and agent support queues.
- Ensuring the implementation of the end-to-end support model.
- Monitoring dashboards regarding ticket life cycle.
- Effective dispatch to the correct organization and resolver group.
- Highlight all potential major incidents and problems to the respective service and problem managers.
- Ensure compliance with all security standards and policies.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- 3rd Level Qualification - Degree in IT related discipline
- 1 year of industry, technical or functional skills in a specific application area.
- Customer Focus
- Quality
- Teamwork
- Problem solving
- Multitasking
SUPPORT SHIFT INFORMATION
- Monday to Friday - 6am - 2pm
- 6 Weeks of Training - 9am - 5pm
For more information about this role kindly contact Aminat Ibrahim on
-
Primary Application Support Agent
2 weeks ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeAPPLICATION SUPPORT AGENT - DAYTIME SHIFT ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland with a possibility of extension. This position is a Hybrid role based in Dublin.ABOUT SAP As market leader in enterprise application software, SAP helps companies of all...
-
Tech Support Agent
3 weeks ago
Dublin, Dublin City, Ireland AON Full timeTech Support Agent – Weekend Shift Are you a problem solver? Do you love communicating with people? Do you have an engaging personality and are keen to work in the field of customer care and support? If so, this is the role for you Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people...
-
Tech Support Agent
3 weeks ago
Dublin, Dublin City, Ireland AON Full timeTech Support Agent – Weekend Shift Are you a problem solver? Do you love communicating with people? Do you have an engaging personality and are keen to work in the field of customer care and support? If so, this is the role for you Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people...
-
Senior Customer Support Agent
3 weeks ago
Dublin, Dublin City, Ireland Premier Lotteries Ireland Full timeBasic Function & Purpose of the RoleJob Title Senior Customer Support AgentDepartment Core OperationsReporting to Customer Support Team LeaderDate completed/ May 2023Want to spend your days dreaming up ways to provide fun and entertainment to the people of Ireland, whilst supporting a host of good causes? Then the National Lottery could be the place for you....
-
technical support agent
1 month ago
Dublin, Dublin City, Ireland Cpl Full timeTECHNICAL SUPPORT AGENT – GERMAN SPEAKERAre you interested in IT? Do you want to start your career in a multicultural environment and have the opportunity to explore Ireland? Do you speak Danish? Great This is for you What do we offer?· Base annual salary of €32,000 · Full-time, permanent Contract with IBM· €500 Relocation Support· Career...
-
Sales Agent
3 weeks ago
Dublin, Dublin City, Ireland Additional Resources Full timeSales AgentLocation: DublinSalary: £30k - £40k + Excellent BenefitsThe Client:Our client is a well-established real estate agency, specialising in property management, auctions, residential sales, commercial real estate, and leasing.The Role:As a Sales Agent, you will organise property viewings and provide detailed presentations to potential...
-
15h Left TECHNICAL SUPPORT AGENT
3 weeks ago
Dublin, Dublin City, Ireland CPL Full timeTECHNICAL SUPPORT AGENT – GERMAN SPEAKERAre you interested in IT? Do you want to start your career in a multicultural environment and have the opportunity to explore Ireland? Do you speak Danish? Great This is for youWhat do we offer? Base annual salary of €32,000 Full-time, permanent Contract with IBM €500 Relocation Support Career Progression Working...
-
Customer Service Technical Support Agent
1 month ago
Dublin, Dublin City, Ireland Cpl Full timeWe are currently recruiting fluent German speakers to work in Technical Support.This role is an entry-level position as a Customer Support Technical Agent working with German Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...
-
Customer Service Technical Support Agent
3 weeks ago
Dublin, Dublin City, Ireland CPL Full timeWe are currently recruiting fluent German speakers to work in Technical Support.This role is an entry-level position as a Customer Support Technical Agent working with German Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...
-
Insurance Sales Agent
3 weeks ago
Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full timeJob Title: Insurance Sales Agent Location: Dublin Abrivia are currently recruiting for an Insurance Sales Agent to join our client, a leading Insurance Broker, in their Dublin City Centre office. This role is well suited to individuals who are highly motivated, passionate about sales, and hungry to further develop their skills in the insurance...
-
Telesales Agent
3 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeType : PermWork Model : Hybrid (4 days remote, 1 day from office)Location : Dublin - SandyfordThe Telesales Agent will provide a broad range of customer support and administrative services to the customer and prospects of our client. Services provided will include a combination of telesales, customer service, administrative and complaint handling processes....
-
Telesales Agent
1 month ago
Dublin, Dublin City, Ireland Cpl Full timeType : PermWork Model : Hybrid (4 days remote, 1 day from office)Location : Dublin - SandyfordThe Telesales Agent will provide a broad range of customer support and administrative services to the customer and prospects of our client. Services provided will include a combination of telesales, customer service, administrative and complaint handling processes....
-
Customer Care Agent
1 month ago
Dublin, Dublin City, Ireland Cpl Full timeLooking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for youOur client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...
-
Site Manager/Site Agent
3 weeks ago
Dublin, Dublin City, Ireland Oradeo Full timeSite Manager/Site Agent | Mayo I Dublin – NBOne of Irelands top 5 Main Contractors with significant annual turnoverLarge prestigious residential developments across LeinsterExcellent package and career development opportunitiesOur client is one of Ireland's leading Main Contractors, with decades of experience constructing high calibre developments in very...
-
Telesales Agent
3 months ago
Dublin, Dublin City, Ireland Cpl Full timeTELESALES AGENTWe're looking for a candidate that is highly target driven with strong experience working with sales or retention preferably in a Utilities industry.Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun. Your New Role Responsibilities:Daily...
-
Content Moderation Agent
1 month ago
Dublin, Dublin City, Ireland Cpl Full timeAre you detailed-oriented?Do you understand/speak German to a B2 level minimum?Are you looking for non phone work?If YES, YES, YES - please continue reading below.The job: Content Moderation Agent - DACH Market Specialist The CompanyYou will be working for a leading global professional services company based in Dublin that's supporting operations of a major...
-
Customer Service Agent
4 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeMy Client in the Motor Industry is hiring for a Customer Support Agent. Principle Job Purpose: Reporting to the Customer Hub Manager –, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings . Hours of...
-
ISF Support Worker
3 weeks ago
Dublin, Dublin City, Ireland Ambient Support Full timeSupport Worker - ISF Support The London Borough of Bexley £11.44ph 16 hours per week (Mon - Fri & occasional weekends) Do you want to make a positive difference to people's lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on Who are Ambient Support? Ambient Support, a registered UK charity with...
-
Customer Service Agent
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeMy Client in the Motor Industry is hiring for a Customer Support Agent.Principle Job Purpose:Reporting to the Customer Hub Manager –, situated in Park West,Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings .Hours of Attendance:The...
-
Reservations Agent
3 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeCpl are delighted to be partnering with a South Dublin Hotel who are seeking a Reservations Agent to join their back office team on a full time permanent contract.Working hours: 5 days across Monday - Friday (every Sunday off). 8 hour shifts between 9am - 7.30pm. Excellent benefits on offer (listed below) plus a high standard of continuous training...