Sales and Customer Care Agent

3 weeks ago

Dublin, Dublin City, Ireland City Wonders Ltd Full time

Your title in City Wonders will be:

Sales & Customer Care Agent

(Permanent contract, Full-time)

Who will support your development?

Senior Customer Care Agent's, Supervisor & Manager

Where will you be located?

Group Headquarters, City Wonders,

6-9 Trinity Street, Dublin 2

You will be required to work both from the office and from home.

When can you start?

Immediately/1 weeks notice

What are the hours?

40 hours per week, Monday - Sunday roster position requiring the successful candidate to work on either AM or PM shifts. The AM shift starts from 5:30am - 2pm and the PM shift starts at 12.30pm - 9:00pm.

What is the salary?

28k + Sales Bonus up to €160 per month eligible from start of employment. Company Bonus of up to 10% of salary after probation period is passed (6 months).

Your new adventure begins with:

This is an exciting opportunity for an individual who is passionate about Customer Services. You will be working with a high volume of calls, emails, and chats in a fast paced, dynamic, friendly, and supportive environment. City Wonders is one of the premier operators of day tours and excursions throughout Italy, France, Barcelona, and the UK. We provide a dynamic work environment in a fast moving, high growth entrepreneurial company. With rapidly expanding offices in Rome, Dublin and Paris, and employees from nearly a dozen different countries, we're truly a multicultural workplace. If you believe in the mantra "work hard and play hard", City Wonders is looking for you. We want people who love what they do. That's why we hire trailblazers, pioneers, and problem solvers. We pride ourselves on delivering 'best in class's customer service to ensure we provide memorable experiences that will last a lifetime. If you're ready to make a significant impact, then we are ready to talk to you

Our Story

It all began in 2004 by developing an innovative tour to take a small group of visitors on a walk around historic Rome and share stories that they would never hear otherwise, such as the "dark" legends that ironically bring the Eternal City to life. Dark Rome grew rapidly to become one of the largest tour companies in Italy.

Through strategic relationships, such as our official Vatican Museums partnership, we are able to provide unique experiences for our guests, including no wait entry to the Sistine Chapel, and access to highly-coveted areas of the Vatican Museums that are normally closed to the public - benefits that competitors are not able to offer. Innovative high-quality tours with unique customer benefits, stellar guides who deliver tours in only one language (not multiple languages on the same tour), small group sizes, and world-class customer service are hallmarks of our brands and differentiate us in the marketplace. In addition to English, many tours are now offered in Spanish, French, German, and Italian.

Following on the success of Italy, the company launched tours in Paris a few years later. We invested heavily in our infrastructure, including a new technology platform and recruiting leaders with the right skills and experience to scale our business globally.

In 2014, ten years after the company was originally founded, it was renamed to City Wonders. In addition to adding more product offerings throughout Italy, Vatican City, and Paris, City Wonders expanded to London and Barcelona.

Our tours are sold to consumers via the web and through over 30 major travel distributors worldwide.

We will continue to innovate to deliver the best products and services available to our guests and distribution partners in every market that we serve, and to become their provider of choice.

What will you be responsible for every day in City Wonders?

  • Provide excellent support to our customers through phone calls, e-mails, and Live Chat.
  • Promoting our products and achieving team sales targets.
  • Solve day-to-day issues that arise across our locations while considering both the customer and company requirements.
  • Maintain and update the reservations system with customer bookings from direct customers and distributor partners.

Have you got the City Wonders skills and fit?

  • A minimum of 1 years' experience working in a Call Centre as a Sales or Customer Care Agent.
  • Fluent English and fluency in one of the following languages: French, German, Spanish or Italian.
  • A third language (French, German, Spanish or Italian) is a plus.
  • Experience using live chat would be beneficial but not essential.
  • Team player with an outgoing personality, and an excellent attention to detail.
  • A professional phone manner with an ability to empathise with the customer while still ensuring you adhere to City Wonders policies.
  • A track record in problem-solving and 'thinking outside the box' with an ability to find adequate solutions in response to a variety of scenarios.
  • An excellent knowledge of all basic Office applications (Word, Excel, and PowerPoint).
  • Experience in interacting with customers in a customer-focused service delivery environment via email, live-chat and phone.
  • Experience working in an international environment, through your non-native language(s).

If you feel you have the skills, experience, and innovation for City Wonders then please apply now.

Don't miss the opportunity to be a part of something great

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