Customer Experience Agent
2 weeks ago
Job Description:
What do we have in store for you? You have the opportunity to earn up to €28,816 per year OTE with a combination of a base salary and monthly bonuses for exceptional performance.
- Full-time role with a 40-hour workweek at €12.70 per hour, Monday to Friday (with occasional Saturdays).
Shift patterns vary from 8am to 5pm, 9am to 6pm, and 11am to 8pm, depending on business needs. Exciting extra incentives available, potentially totaling over €3.5k annually. You will receive weekly pay along with monthly bonuses.
Your Role:
Join our vibrant team as a Customer Experience Agent. In this role, you will manage inbound calls from existing customers, actively contributing to daily targets.
For dedicated Customer Experience Agents, there are opportunities to make outbound calls to current clients, showcasing your skills in cross-selling and up-selling.
Responsibilities:
Efficiently communicate with our Irish-speaking customers. Represent the company's voice, guaranteeing an outstanding customer experience.
Collaborate with a high-performing team, collectively striving to achieve individual and team objectives. You will undergo comprehensive training to seamlessly transition into your role. Succeeding in this position demands a passion for surpassing goals and delivering exceptional service, even in challenging situations. Showcasing high motivation, resilience, and a determination to exceed expectations is key.
Strong communication and listening abilities are crucial, aligning with FMI's core mission and values.
Join us in making a positive impact through exceptional customer service.
Skills:
Irish-speaking Customer Service Contact Centre
Benefits:
Commission
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