Customer Care Agent

2 weeks ago


Dublin, Dublin City, Ireland Cpl Full time

Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.

The Job:

As an Inbound Customer Care Agent in you will act as the first point of contact for our client's current and potential customers. You will provide first hand support in relation to queries in regards to incoming sales, account queries, issues and product questions via phone and email.

Responsibilities

  • Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email
  • Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution and customer satisfaction is achieved
  • Process payments, manage invoice and statement queries and escalate as required to the relevant team
  • Maximizing sales opportunities by identifying and seizing opportunities to upsell
  • Utilise your language skills by translating and proof reading orders received
  • Develop and maintain strong relationships with our customers

What we look for:

  • Must be fluent in the required language - Finnish
  • Previous experience in a customer service role is highly desirable but full and ongoing coaching and support will be given

What's in for you:

  • Working hours: M-F, 8am - 4.30pm
  • Salary 24000 plus bonus
  • Permanent contract
  • Career progression
  • Great benefits package
  • Relocation allowance if outside of Ireland

If you are interested in this role or confident to speak with me about other roles, please send me a direct email to or apply through this link.

Why Apply Through Cpl?

  • We will help you refine your search and present you with the most relevant opportunities that maybe are not advertised elsewhere.
  • We will help you update your CV, prepare for job interviews and educate you on specific market insights.
  • We have strong relationships with hiring managers and can get your CV in front of the right person rather than getting lost in an inbox of applications

#LI-VR1


  • Customer Care Agent

    4 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Looking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for youOur client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...

  • Customer Care Agent

    1 month ago


    Dublin, Dublin City, Ireland Cpl Full time

    Looking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for youOur client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...


  • Dublin, Dublin City, Ireland City Wonders Ltd Full time

    Your title in City Wonders will be: Sales & Customer Care Agent(Permanent contract, Full-time)Who will support your development?Senior Customer Care Agent's, Supervisor & ManagerWhere will you be located?Group Headquarters, City Wonders, 6-9 Trinity Street, Dublin 2You will be required to work both from the office and from home. When can you...


  • Dublin, Dublin City, Ireland Cpl Full time

    Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.The Job: As an Inbound Customer Care Agent in you will act as the first point of contact for our...


  • Dublin, Dublin City, Ireland Cpl Full time

    Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.The Job: As an Inbound Customer Care Agent in you will act as the first point of contact for our...


  • Dublin, Dublin City, Ireland Cpl Full time

    Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.The Job: As an Inbound Customer Care Agent in you will act as the first point of contact for our...


  • Dublin, Dublin City, Ireland Cpl Full time

    My Client in the Motor Industry is hiring for a Customer Support Agent. Principle Job Purpose: Reporting to the Customer Hub Manager –, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings . Hours of...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    My Client in the Motor Industry is hiring for a Customer Support Agent.Principle Job Purpose:Reporting to the Customer Hub Manager –, situated in Park West,Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings .Hours of Attendance:The...

  • Customer Care Manager

    2 weeks ago


    Dublin, Dublin City, Ireland Clear Ventures Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Customer Care Manager, you will actively manage a team of agents supporting our international customers (Ireland, UK, Canada). You are responsible for the...


  • Dublin, Dublin City, Ireland Field Management Ireland Full time

    Job Description:What do we have in store for you? You have the opportunity to earn up to €28,816 per year OTE with a combination of a base salary and monthly bonuses for exceptional performance.Full-time role with a 40-hour workweek at €12.70 per hour, Monday to Friday (with occasional Saturdays).Shift patterns vary from 8am to 5pm, 9am to 6pm, and 11am...


  • Dublin, Dublin City, Ireland Field Management Ireland Full time

    Job Description:What can we do for you? Earning potential of €28,816 per annum OTE (based on a combination of weekly salary and monthly commission for outstanding performance)Full-time position: 40 hours per week, €12.70 per hour Monday to Friday (some Saturdays)Shift Pattern: 8am to 5pm, 9am to 6pm, and 11am to 8pm - subject to change based on business...


  • Dublin, Dublin City, Ireland Field Management Ireland Full time

    Your missionThis is not a remote/hybrid roleJob Description:What can we do for you?Earning potential of €28,816 per annum OTE (based on a combination of weekly salary and monthly commission for outstanding performance)Full-time position: 40 hours per week, €12.70 per hourMonday to Friday (some Saturdays)Shift Pattern: 8am to 5pm, 9am to 6pm and 11am to...


  • Dublin, Dublin City, Ireland Field Management Ireland Full time

    Your missionThis is not a remote/hybrid role. Full Time candidates required onlyJob Description:What can we do for you?Earning potential of €28,816 per annum OTE (based on a combination of weekly salary and monthly commission for outstanding performance)Full-time position: 40 hours per week, €12.70 per hourMonday to Friday (some Saturdays)Shift Pattern:...


  • Dublin, Dublin City, Ireland CPL Full time

    My Client in the Motor Industry is hiring for a Customer Support Agent.Principle Job Purpose:Reporting to the Customer Hub Manager –, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings .Hours of Attendance:The...


  • Dublin, Dublin City, Ireland Premier Lotteries Ireland Full time

    Basic Function & Purpose of the RoleJob Title Senior Customer Support AgentDepartment Core OperationsReporting to Customer Support Team LeaderDate completed/ May 2023Want to spend your days dreaming up ways to provide fun and entertainment to the people of Ireland, whilst supporting a host of good causes? Then the National Lottery could be the place for you....

  • Customer Sales Agent

    1 month ago


    Dublin, Dublin City, Ireland Cpl Full time

    My client based in Dublin is now recruiting for a Customer Sales Agent (APA).The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries that customers may have. Great exposure on offer along with attractive salary & bonus and benefits on offer. Hybrid...

  • Customer Sales Agent

    2 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    My client based in Dublin is now recruiting for a Customer Sales Agent (APA).The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries that customers may have. Great exposure on offer along with attractive salary & bonus and benefits on offer. Hybrid...

  • Customer Sales Agent

    4 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    My client based in Dublin is now recruiting for a Customer Sales Agent (APA).The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries that customers may have. Great exposure on offer along with attractive salary & bonus and benefits on offer. Hybrid...


  • Dublin, Dublin City, Ireland Excel Aviation Full time

    Excel Aviation are recruiting for Customer Service Agents to join Ryanair's Ground Operations Team at Dublin Airport. These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our...


  • Dublin, Dublin City, Ireland Cpl Full time

    We are currently recruiting fluent Danish speakers to work in Technical Support.This role is an entry-level position as a Customer Support Technical Agent working with Danish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...