Customer Service Agent
6 months ago
Excel Aviation are recruiting for Customer Service Agents to join Ryanair's Ground Operations Team at Dublin Airport.
These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.
Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays)
Based in Dublin Airport, you will be work as part of a team with duties including:
- Assisting passengers at the check-in and the bag drop area.
- Baggage processing
- Reservations and ticketing
- Boarding of flights
- Ensuring all immigration regulations are adhered to
- Provision of passenger assistance, handle customer complain ts and other duties as assigned
- Ensure all Ryanair flights are turned around in 25 minutes
This is a shift based role with shifts around the flight schedule
Schedule
- 8 hour shift
- Weekend availability
- Fixed roster pattern of 4 days on 2 days off
Benefits
- Additional skills allowances available
- Fixed roster pattern of 4 days on 2 days off
- Full training and uniform supplied
- Flight benefits
- Discounted parking at Dublin Airport (subject to availability)
- Staff discounts at The Loop, Dublin Airport
Supplemental Pay Types
- Monthly bonus
- Overtime pay
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