Customer Service Agent

6 months ago


Dublin, Ireland Excel Aviation Full time

Excel Aviation are recruiting for Customer Service Agents to join Ryanair's Ground Operations Team at Dublin Airport.

These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.

Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays)


Based in Dublin Airport, you will be work as part of a team with duties including:

  • Assisting passengers at the check-in and the bag drop area.
  • Baggage processing
  • Reservations and ticketing
  • Boarding of flights
  • Ensuring all immigration regulations are adhered to
  • Provision of passenger assistance, handle customer complain ts and other duties as assigned
  • Ensure all Ryanair flights are turned around in 25 minutes

This is a shift based role with shifts around the flight schedule

Schedule

  • 8 hour shift
  • Weekend availability
  • Fixed roster pattern of 4 days on 2 days off

Benefits

  • Additional skills allowances available
  • Fixed roster pattern of 4 days on 2 days off
  • Full training and uniform supplied
  • Flight benefits
  • Discounted parking at Dublin Airport (subject to availability)
  • Staff discounts at The Loop, Dublin Airport

Supplemental Pay Types

  • Monthly bonus
  • Overtime pay





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