Operations and Logistics Agent

1 month ago

Dublin, Ireland City Wonders Ltd Full time

Operations & Logistics Agent


Your title in City Wonders will be: 

Operations & Logistics Agent

(Permanent, Full-time)

Who will support your development?

Operations & Logistics Manager

Where will you be located?

Hybrid - Ireland Based


Your new adventure begins with:


City Wonders, a rapidly growing and energetic provider of high-quality guided tours, is looking for an individual to become a member of the Operations & Logistics Team, which provides a vital link between the company's software development teams and its business objectives. Successful candidates will have a passion for problem solving, understanding business requirements, and helping deliver exceptional software to the company. The candidate should also have excellent communication skills, attention to detail and strong organisational skills. 


What will you be responsible for every day in City Wonders?

  • Add reservations received from distributors to the booking system.
  • Providing support to on-site staff in various cities.
  • Dealing with venues and service providers in various cities to book buses, headsets and other services related to our tours.
  • Liaise with colleagues and other departments as necessary to ensure efficiency and to maximise use of all resources.
  • Problem solving when issues arise.
  • Other administrative & data entry duties as required


Have you got the City Wonders skills and fit?

  • Ideal candidates will have some administrative experience in a fast-moving business environment.
  • Experience working in an international environment will be useful.
  • Excellent organisational, communication and analytical skills are essential.
  • The position requires a quick learner willing to take on a dynamic and fast paced environment to successfully manage the workload.
  • Proficiency & proven experience working with MS Office (Excel, Word, Outlook, etc.) and ability to learn how to use our databases to store, manage and update information.
  • Good typing skills and courteous and professional phone manner required.
  • A can-do solutions-oriented attitude.
  • A willingness to suggest and develop solutions to problems and to consider how processes and procedures can be improved.
  • An ability to work on own initiative and to make timely decisions in response to real-time operational scenarios.
  • A track record in problem-solving and 'thinking outside the box' with an ability to find common sense solutions in response to a variety of operational scenarios.
  • An ability to learn quickly detailed processes regarding our tours.
  • Fluent/native English is a must, with one of the following languages an advantage: French or Italian.


Beneficial but not essential skills and/or experience

  • Knowledge of the travel industry.



Working hours:

  • Travel to the City Centre Dublin office may be required. We are not taking applications from any candidates not living in Ireland at this time.
  • As the travel industry is a 7-day week industry, work days are scheduled 5 days across Monday to Sunday working approx. 2 weekends per month. Working hours are 40 hours per week scheduled in shifts 5.30am to 9pm depending on time of year.


Don't miss the opportunity to be a part of something great


Want to know more about us?


Our Story

It all began in 2004 by developing an innovative tour to take a small group of visitors on a walk around historic Rome and share stories that they would never hear otherwise, such as the "dark" legends that ironically bring the Eternal City to life. Dark Rome grew rapidly to become one of the largest tour companies in Italy. 

Through strategic relationships, such as our official Vatican Museums partnership, we are able to provide unique experiences for our guests, including no wait entry, early access to the Sistine Chapel, and access to highly-coveted areas of the Vatican Museums that are normally closed to the public - benefits that competitors are not able to offer. Innovative high quality tours with unique customer benefits, stellar guides who deliver tours in only one language (not multiple languages on the same tour), small group sizes, and world-class customer service are hallmarks of our brands and differentiate us in the marketplace. In addition to English, many tours are now offered in Spanish, French, German, and Italian.

Following on the success of Italy, the company launched tours in Paris a few years later. We invested heavily in our infrastructure, including a new technology platform and recruiting leaders with the right skills and experience to scale our business globally.

In 2014, ten years after the company was originally founded, it was renamed to City Wonders. In addition to adding more product offerings throughout Italy, Vatican City, and Paris, City Wonders expanded to London and Barcelona.

Our tours are sold to consumers via the web and through over 50 major travel distributors worldwide.

We will continue to innovate to deliver the best products and services available to our guests and distribution partners in every market that we serve, and to become their provider of choice.

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