Application Support Agent
4 weeks ago
APPLICATION SUPPORT AGENT - NIGHT SHIFT
ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland with a possibility of extension. This position is a Hybrid role based in Dublin.
ABOUT SAP
As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.
PURPOSE AND OBJECTIVES
As an Application Support Service Desk Agent, you will act as the first point of contact for SAP employees on a suite of SAP Application Products. Support Applications include Travel, HR, Time Recording, Internal Portal etc.
Using our ticket system, you will ensure the IT Incidents and Service Requests are resolved within a given SLA. This is carried out in process driven environment by utilizing our Knowledge Base and collaborating with the next level support team.
EXPECTATIONS AND TASKS
- Fully qualify all incoming IT support tickets in adherence to the agreed SLA.
- Effective monitoring of ticket and agent support queues.
- Ensuring the implementation of the end-to-end support model.
- Monitoring dashboards regarding ticket life cycle.
- Effective dispatch to the correct organization and resolver group.
- Highlight all potential major incidents and problems to the respective service and problem managers.
- Ensure compliance with all security standards and policies.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- 3rd Level Qualification - Cert, Diploma, Degree in IT related discipline
- Customer Focus
- Quality
- Teamwork
- Problem solving
- Multitasking
Support Shift Information
- Sunday night to Thursday night, 10pm - 6am.
- 6/8 Weeks of Training - 9am - 5pm.
For more information about this role kindly contact Aminat Ibrahim on aminat.ibrahim@manpower.ie
-
Application Support Agent
4 weeks ago
Dublin, Ireland Manpower Ireland Full timeAPPLICATION SUPPORT AGENT - AFTERNOON SHIFT ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a remote role based in Dublin.ABOUT SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run better....
-
CXC Support Agent
1 month ago
Dublin, Ireland Manpower Ireland Full timeManpower @ Dropbox are seeking a CXC Support Agent to join our team on a 12-month contract. This is a remote role but you must be based in the Republic of Ireland. In this role, you will provide exceptional support for the FormSwift product and our customers. We use tools such as Zendesk, AWS Connect and TeamSupport to communicate with our users, and Zoom...
-
Rehabilitation Agents
6 months ago
Dublin, Ireland GMC Utilities Group Full timeAre you looking to become part of a collaborative team whilst maximising your potential to grow and develop within your career? Apply today. The Role. GMC are currently looking for an experienced Site Agent to join our team. The successful Site Agent will be supporting the delivery of projects across all aspects of the business from a construction point...
-
Dublin, Ireland Dynatrace Full timeJob DescriptionOur Agents enable customer applications to run faster, reliably and securely. Our OneAgent software is actively deployed across millions of customer environments today, monitoring critical customer applications in various programming languages and platforms. This role plays a key part in extending our Ruby Agent offering by implementing new...
-
Baggage Handling Agent
1 month ago
Dublin, Ireland Sky Handling Partner Full timeAt Sky Handling Partner, our people ‘are’ our business! We are thrilled to offer the opportunity to join us as a Baggage Handling Agent in the fast-paced environment of Dublin Airport, working with one of Ireland’s leading Ground Services Providers. In this exciting role, you’ll navigate the buzz of air travel, ensuring passengers enjoy safe and...
-
IT Application Support Manager
6 months ago
Dublin, Ireland Joe Duffy Motors Group Full timeIT Application Support Manager – Joe Duffy Group Dublin North Due to continued growth at Joe Duffy Group, we are now looking for an experienced IT Application Support Manager to join our business in North Dublin. Joe Duffy Group is Ireland’s leading motor retailer representing brands across locations with a team of employees and an enviable...
-
Application Support Analyst
1 month ago
Dublin, Ireland TEKsystems Full timeJob Title: Application Support Analyst Job Description We are seeking a dedicated Application Support Analyst to provide production support for banking applications. Your primary responsibilities will include identifying and resolving production incidents, managing incident and problem tickets, and conducting problem management post-incident to...
-
Operations and Logistics Agent
1 month ago
Dublin, Ireland City Wonders Ltd Full timeOperations & Logistics AgentYour title in City Wonders will be: Operations & Logistics Agent(Permanent, Full-time)Who will support your development?Operations & Logistics ManagerWhere will you be located?Hybrid - Ireland BasedYour new adventure begins with:City Wonders, a rapidly growing and energetic provider of high-quality guided tours, is looking for an...
-
Senior Code Module
6 months ago
Dublin, Ireland Dynatrace Full timeJob DescriptionOur Python Agent is a core part of the Dynatrace Platform for automatic instrumentation of Python applications. Our Agents enable customer applications to run faster, reliably and securely. Our OneAgent software is actively deployed across millions of customer environments today, monitoring critical customer applications in various programming...
-
Danish Customer Support Agent
3 days ago
Dublin, Ireland Work International Full timeTravel to vibrant Dublin and work with some of the world’s most famous brands! How would you feel if your office was nestled in the heart of a city known for its warm, welcoming atmosphere and rich history? Picture yourself in Dublin, where cobblestone streets lead to cozy pubs, stunning architecture, and lush green parks, all within reach.With a bustling...
-
Customer Service Agent
1 month ago
Dublin, Ireland Abrivia Recruitment Ltd Full timeDescription Position: Customer Service Support Agent - German SpeakingLocation: Dublin City, IrelandType: PermanentHours of Work: 8 hour shifts. Rotating 8 week roster with day, evening, alternating weekends and 1 week of night shifts.Salary: €39,000 + bonus values 2-3K per annum & excellent benefitsRole: Hybrid Model - 3 days WFH & 2 days...
-
Security Agent
3 months ago
Dublin, Ireland Pinkerton Full timeJob Summary: The Security Agent will provide support to enhance the physical security oversight and efficiency for an assigned client, at their sites in Dublin. The successful candidate will perform a variety of assignments including concierge-level security, event security, response services, basic driving, and investigations. Essential Functions: ...
-
Accounting Agent
1 month ago
Dublin, Ireland Expeditors Full timeJob Description Tasks and Duties Book vendor invoices Match amounts in proprietary A/P system to vendor invoices Prepare and issue schedules of payments Update vendor statements Reconcile and resolve problem invoices Build key relationships with vendors in order to quickly resolve invoice issues File invoices, statements and any accounting...
-
Accounting Agent
1 month ago
Dublin, Ireland Expeditors Full timeJob DescriptionTasks and Duties Book vendor invoicesMatch amounts in proprietary A/P system to vendor invoicesPrepare and issue schedules of paymentsUpdate vendor statementsReconcile and resolve problem invoicesBuild key relationships with vendors in order to quickly resolve invoice issuesFile invoices, statements and any accounting related documents when...
-
Senior Application Support Analyst
2 months ago
Dublin, Ireland Version 1 Full timeJob DescriptionAs an application support analyst at Version 1, you will play a key role in ensuring the successful delivery of IT services to our client. The successful candidate will transition new applications into the support team, manage relationships with key stakeholders and ensure that service level agreements (SLAs), service commitments and project...
-
Senior Application Support Analyst
2 weeks ago
Dublin, Ireland Scotiabank Full timeRequisition ID: 211511Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Role Overview:The successful candidate will act as a Senior Support Analyst for Fixed Income Technology group with a primary responsibility of providing day-to-day production support to critical application systems. This...
-
Contact Centre Agent
5 months ago
Dublin, Ireland VikingCloud Full timeDescription Contact Centre Agent - Inbound Location: Dublin Hybrid working in office every Tuesday, Wednesday and Thursday About VikingCloud VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest in cloud-based solutions to secure networks and maintain compliance....
-
Application Support Engineer
6 months ago
Dublin, Ireland Cubic Telecom Full timeThe Company Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled...
-
Ground Handling Agent
6 months ago
Dublin, Ireland Ryanair Full time*NEW €30,500K GHA PAY**Ryanair are currently recruiting Ground Handling Agents to join our Ground Operations Team at Dublin Airport in advance of Summer 2024. With our new and improved industry leading pay, this is the perfect time to apply!These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be...
-
IT Business Application Support Consultant
4 weeks ago
Dublin, Ireland Turner & Townsend Full timeJob DescriptionDue to growth and ongoing delivery success with our clients, Turner & Townsend's Digital team requires an M365 Support Specialist to join the Digital Europe team.Our team believes that a better-built industry is a better-built world. We connect strategy, data, and technology to transform performance. We do so by:Leveraging technology and...