Supply Chain Customer Specialist
Found in: beBee S IE - 4 weeks ago
Supply Chain Customer Specialist - Portlaoise
An international chemical manufacturer based in Portlaoise has a full time, permanent vacancy for an experienced supply chain specialist to provide customer support.
This role is the liaison with our customers to communicate our responsible for product manufacturing while maintaining a strong commitment to safety and adhering to all quality, GMP and regulatory requirements.
This role is pivotal in ensuring customer satisfaction and operational efficiency.
The successful candidate will be responsible for a range of critical tasks that directly impact our customers and the company's overall success.
Core Values: Integrity, Honesty, Respect, Commitment, Openness to Change
Responsibilities:
⢠Collaborates with supply chain and planning teams to provide customer with accurate
information and updated lead times.
⢠Serve as the primary point of contact for customers, addressing inquiries, concerns, and
requests, this includes always maintaining clear and professional communication with
customers, as well as fielding customer complaints.
⢠Act as a customer advocate during on-site operations, ensuring their needs and
expectations are met or exceeded.
⢠Resolution of Order Conflicts:
⢠Play a critical role in coordinating direct deliveries and ensuring a streamlined supply
chain operation.
⢠Maintain understanding of import and export requirements, ensuring compliance with
relevant regulations.
⢠Assist in the coordination of logistics activities to ensure efficient product distribution.
⢠Maintain customer details such as requirements, notes, approved and supplementary
items.
⢠Administration duties include tracking shipments, pods, creation, and storage of
regulatory documentation.
⢠KPI management, Customer & Vendor reporting, Forecast Vs Actuals, On time deliveries.
 Requirements:
⢠2 â 3 years relevant professional experience, ideally in a logistics supply chain environment
⢠Third level degree is desirable
⢠Problem-solving and conflict resolution abilities.
Apply:
Send CVs in confidence to susan.deegan@cpl.ie
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