Business Support Administrator | Hybrid, Dublin City Centre | â¬30K+

4 weeks ago


Dublin, Ireland Cpl Full time

Cpl have an exciting opportunity available to join an organisation based in Dublin City Centre as a Membership Support Administrator.


This opportunity would be best suited to someone with a background in Customer Support / Business Support in a call centre / operations centre organisation.


Competitive salary, hybrid working and excellent benefits package on offer.


If you have 2+ yearsâ experience in a similar role and would like to learn more about this opportunity, please contact aoife.cullen@cpl.ie for a confidential chat.

 

Responsibilities:

Manage and track member on-boarding for new members:

⢠Work with our Head of Customer Experience and the Key Account Managers (KAM) to  develop and implement on-boarding plans for new members.

⢠Track the progress of new members through the on-boarding process.

⢠Escalate any issues or concerns to the relevant KAM.

⢠Agree and develop generic and tailored communications for each new member with KAM.

⢠Work with the KAM to move new members to the Key Account  Management process at the end of the 12-month on-boarding period.

⢠Educate new customers to ensure smooth adoption of our products and prioritise delivering  a positive customer experience.


Ensure member access and service allocation:

⢠Ensure that new members have access to the company website and any other relevant online  resources.

⢠Ensure the correct allocation of teams and colleagues to support new members.

⢠Support the KAM teams to provide new members with access to relevant resources, supports

and marketing lists.


Monitor member engagement and service usage and escalate concerns where needed:

⢠Handle member queries and escalations as they arise.

⢠Create and maintain all appropriate documentation.


Review member journey and interactions:

⢠Enhance the on-boarding process by identifying gaps or areas for improvement.

⢠Make recommendations on how to improve the on-boarding process.

 

Experience:

⢠Experience in a customer service or client support role

⢠Experience in on-boarding new customers or clients preferred

⢠Experience in managing and tracking projects

⢠Experience in data entry and management preferred

 

Business/Technical Skills:

⢠Strong organisation Skills.

⢠Strong customer service and interpersonal skills

⢠Ability to work independently and as part of a team

⢠Ability to manage multiple projects and deadlines simultaneously

⢠Ability to communicate effectively in writing and verbally

⢠Proficient in using Microsoft Office suite including Microsoft Dynamics CRM experience



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