Business Support Administrator | Hybrid, Dublin City Centre | €30K+

4 weeks ago

Dublin, Ireland Cpl Healthcare Full time

Cpl have an exciting opportunity available to join an organisation based in Dublin City Centre as a Membership Support Administrator.

This opportunity would be best suited to someone with a background in Customer Support / Business Support in a call centre / operations centre organisation.

Competitive salary, hybrid working and excellent benefits package on offer.

If you have 2+ years’ experience in a similar role and would like to learn more about this opportunity, please contact aoife.cullen@cpl.ie for a confidential chat.

Responsibilities:

Manage and track member on-boarding for new members:

• Work with our Head of Customer Experience and the Key Account Managers (KAM) to develop and implement on-boarding plans for new members.

• Track the progress of new members through the on-boarding process.

• Escalate any issues or concerns to the relevant KAM.

• Agree and develop generic and tailored communications for each new member with KAM.

• Work with the KAM to move new members to the Key Account Management process at the end of the 12-month on-boarding period.

• Educate new customers to ensure smooth adoption of our products and prioritise delivering a positive customer experience.

Ensure member access and service allocation:

• Ensure that new members have access to the company website and any other relevant online resources.

• Ensure the correct allocation of teams and colleagues to support new members.

• Support the KAM teams to provide new members with access to relevant resources, supports

and marketing lists.

Monitor member engagement and service usage and escalate concerns where needed:

• Handle member queries and escalations as they arise.

• Create and maintain all appropriate documentation.

Review member journey and interactions:

• Enhance the on-boarding process by identifying gaps or areas for improvement.

• Make recommendations on how to improve the on-boarding process.

Experience:

• Experience in a customer service or client support role

• Experience in on-boarding new customers or clients preferred

• Experience in managing and tracking projects

• Experience in data entry and management preferred

Business/Technical Skills:

• Strong organisation Skills.

• Strong customer service and interpersonal skills

• Ability to work independently and as part of a team

• Ability to manage multiple projects and deadlines simultaneously

• Ability to communicate effectively in writing and verbally

• Proficient in using Microsoft Office suite including Microsoft Dynamics CRM experience

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