After Sales Technical Representative

Found in: beBee S IE - 1 month ago

Dublin, Ireland Cpl Full time

After Sales Technical Representative

Key Responsibilities:

⢠Support Dealer Network with the provision of technical support through CQS (central 

quality system) and follow up Dealer technical reports.

⢠Attend to Dealer technical queries (telephone/email).

⢠On-site technical support to network when necessary.

⢠During Dealer visits check Dealer workshops for Technical Information systems 

usage.

⢠Advise Training Department on Dealer requirements regarding technical competency 

improvements.

⢠Write reports on field visits, vehicle, and Dealer facility. 

⢠Write field technical reports to TME / TMC.

⢠Liaison with TME/ TMC on all technical matters.

⢠Investigate and report on and resolve technical issues.

⢠Support Customer Relations Department with Network CR related issues.

⢠Implement Campaigns with network training when necessary.

⢠Follow technical / general training as required.

⢠Prepare presentation for regional technical meetings held twice yearly.

⢠Support internal departments with technical queries (Training, Warranty, Parts, 

Product etc.)

Skills & Experience:

⢠A minimum of five yearsâ experience in a similar position either at distributor level or 

with a main Dealer franchise.

⢠Specialist skills in the area of vehicle electronics, modern diesel engine technology 

and troubleshooting.

⢠Excellent customer service skills, responding to requests in an efficient manner.

⢠Ability to communicate effectively at all levels.

⢠Excellent organisational skills.

⢠Ability to prepare easy to read reports and information.

⢠Effective communication, listening and presentation skills.

⢠Strong computer skills, particularly in MS Excel, Word, and Power Point.

⢠Full, clean driversâ licence.

Benefits:

⢠Company Car.

⢠Mobile phone and laptop.

⢠PCP Staff Vehicle Purchase Scheme available.

⢠Onsite Gym with classes.

⢠Onsite Canteen facilities.

⢠Defined contribution Pension Scheme.

⢠Comprehensive learning and development opportunities and support for further 

education.

⢠26 days holidays with the option to purchase additional holiday days.

⢠Employee Assistance Programme.

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